Scrum Master

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Role Purpose

Enable high-performing, value-driven delivery teams by embedding agile principles, establishing effective delivery rhythms, and removing impediments that slow progress. Act as a servant leader and facilitator to ensure predictable execution, continuous improvement, and alignment with business priorities.

Key Responsibilities

1. Agile Delivery Facilitation

• Facilitate core agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives

• Ensure sprint goals are clear, achievable, and aligned to product priorities

• Support teams in breaking down work into well-defined, value-focused increments

• Track and improve delivery predictability, flow, and team velocity

2. Impediment Removal and Flow Optimisation

• Identify, escalate, and help resolve impediments that impact delivery timelines or quality

• Proactively manage cross-team dependencies and risks

• Promote transparency of blockers, risks, and trade-offs

• Encourage a culture of accountability and ownership within the team

3. Continuous Improvement and Agile Coaching

• Coach teams in agile principles, frameworks, and best practices

• Foster a culture of inspection and adaptation through effective retrospectives

• Drive improvements in planning accuracy, estimation practices, and delivery cadence

• Support the adoption of agile metrics and data-driven decision making

4. Stakeholder Collaboration and Alignment

• Partner closely with Product Owners and delivery leads to ensure backlog clarity and prioritisation

• Provide transparent reporting on progress, risks, and outcomes

• Facilitate alignment between technical teams and business stakeholders

• Support release planning and coordination across multiple teams when required

5. Governance and Delivery Standards

• Ensure adherence to agreed delivery processes, quality standards, and release discipline

• Promote best practices for documentation, definition of ready, and definition of done

• Support operational readiness by encouraging proper testing, monitoring, and handover practices

• Contribute to scaling agile practices across the organisation

Success Measures (KPIs)

Delivery Performance

• Sprint goal achievement rate

• Predictability of commitments versus delivery

• Reduction in unplanned work and carryover

Team Health and Maturity

• Improvement in team engagement and collaboration

• Increased autonomy and ownership within teams

• Measurable improvements identified and implemented through retrospectives

Flow and Quality

• Improved cycle time and lead time

• Stable velocity trends

• Reduction in defects linked to delivery process issues

Stakeholder Outcomes

• Clear visibility of delivery status and risks

• Positive feedback from Product Owners and business stakeholders

Required Experience and Skills

• Proven experience facilitating agile delivery within software, data, or technology environments

• Strong understanding of agile frameworks such as Scrum and Kanban

• Experience managing cross-team dependencies and coordinating delivery across multiple workstreams

• Ability to coach teams and individuals in agile principles and continuous improvement

• Strong facilitation, communication, and conflict resolution skills

• Experience working with delivery metrics and agile reporting tools

Nice to Have

• Experience working in AI, data, or platform-based delivery environments

• Familiarity with DevOps practices and CI/CD pipelines

• Experience supporting scaled agile environments

Working Style

• Servant leader mindset with a strong focus on enabling teams

• Calm and structured in complex or fast-paced environments

• Pragmatic, outcome-oriented, and focused on delivering measurable value

• Comfortable working with both technical and business stakeholders

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.