Scientific Support Manager

Position: Scientific Support Manager

Contract Type: Permanent, Full-Time

Preferred home location: Boulder, CO (On-site preferred)

Department: Scientific Support

Experience: MS required; 7+ years relevant experience with 3+ years management experience

Position Summary

We are seeking an experienced and technically strong Scientific Support Manager to build, lead, and scale our Scientific Support organization. This role is responsible for delivering excellent customer technical support while driving operational excellence, cross-functional collaboration, and scientific enablement across Watchmaker’s enzyme and NGS product portfolio.

This role will oversee our scientific support scientists, ensure strong integration with Commercial and R&D teams, and establish scalable processes that enhance customer experience and accelerate product adoption. This is a highly visible leadership role at the intersection of technical support, product feedback and lab-based support projects.

This is an onsite position with travel requirements of up to 25% within the US (potentially globally), including co-travel with commercial team members, conferences and key events. The ideal candidate has a strong background in genomics or molecular biology, coupled with experience in technical support, training, and commercial excellence.

Key Responsibilities

• Lead, recruit, coach, and develop a high-performing team of Support Scientists

• Establish onboarding programs, training requirements, and performance expectations

• Maintain expert-level knowledge of Watchmaker’s NGS and enzyme product portfolio and applications

• Oversee technical support delivery including troubleshooting, workflow optimization, and application guidance

• Authorize and manage activities to accelerate pre- and post-sales success

• Partner closely with Commercial teams to support key accounts and strategic collaborations

• Develop and refine Scientific Support workflows, tools, and documentation

• Define, track, and improve key performance indicators (KPIs) for support effectiveness

• Lead Scientific Support participation in new product development activities including pre-launch evaluation and workflow validation

• Generate technical training content, support documentation, and commercialization collateral

• Collect and synthesize customer feedback to inform product lifecycle management and roadmap decisions

• Support customer meetings, on-site troubleshooting, training sessions, and scientific seminars

Skills and Requirements

The following skills and experience are requirements for the position:

• Strong scientific foundation with the ability to communicate complex technical concepts clearly

• Proven experience managing technical or applications-focused teams

• Demonstrated troubleshooting expertise in molecular biology workflows

• Strong cross-functional collaboration skills across Commercial, Product, R&D, and Marketing teams

• Customer-focused mindset with strong problem-solving abilities

• Willingness to travel (up to 30%) to support customers and conference activities

Education and Experience

• Master’s degree in Molecular Biology, Biochemistry, Genetics, or related field

• 7+ years technical support with 3+ years management experience

Compensation

The base compensation for the Scientific Support Manager role starts at $120,000 - $150,000 + bonus + equity; actual pay will be adjusted based on skills and experience. Employees are eligible for Flexible Time Off, Holidays, employer covers 75% of base medical plan with buy-up options, EAP (employee assistance program), employer paid dental with a buy-up option, employer paid vision, employer paid $25,000 life/AD&D policy, paid parental leave, and a 401(k) retirement plan with a 4% match.

Application Requirements

To apply for the position, please submit the following in a PDF format on watchmakergenomics.com:

• Letter of motivation (upload where it says cover letter)

• Resume or Curriculum vitae, highlighting relevant qualifications and experience

Applications without a Letter of Motivation will not be considered.

Applications will be accepted on a rolling basis and the position will remain open until filled; however, early submission is encouraged as review will begin immediately.

If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested.

*** NO RECRUITMENT AGENCIES PLEASE

We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics.

*** WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.

All applicants will be asked if currently eligible to work in the United States of America; and if now or in the future will require visa sponsorship to continue working in the United States.

This position may be subject to pre-employment checks, including driving history check, drug screening and a background check for any convictions directly related to its duties and responsibilities. All pre-employment checks will comply with all applicable federal, state, and local laws.