Scientific Operations Excellence Delivery Manager– Medical Information & Communication

Are you a strategic, collaborative, and execution-focused professional with experience in scientific communications, content operations, or complex delivery management? If so, we have an exciting opportunity for you! We are seeking a Scientific Operations Excellence – Delivery Manager within the GBS Medical Delivery /Scientific Communications ecosystem. In this role, you will drive operational excellence across the end-to-end medical content lifecycle—spanning planning, governance, processes, platforms, and performance tracking. You will work closely with global and local content teams, digital, Veeva, Graphics, and platform partners to ensure predictable, high-quality, and compliant delivery of scientific and medical content across multiple channels. This is your opportunity to operate in a global environment, influence ways of working at scale, and help build a best-in-class scientific operations model that enables faster, smarter, and more impactful scientific communications—ultimately helping to transform care and improve patients’ lives. 

Accountabilities:
- Operational Excellence Leadership: Drive best-in-class operating practices across planning, governance, processes, platforms, and performance tracking to raise quality and speed.
- E2E Content Lifecycle Ownership: Own and coordinate the end-to-end delivery lifecycle—from planning through reviews, approvals, publishing, and measurement—ensuring predictable, compliant outcomes.
- Portfolio Progression and Visibility: Track content progression across assigned disease areas or portfolios, providing clear status, timelines, dependencies, and risk transparency.
- Delivery Governance: Lead progress reporting, risk and issue management, mitigation planning, and timely escalation to protect delivery commitments.
- Cross-Functional Partnership: Partner closely with Medical Information content teams, digital, Veeva, graphics, and platform partners to enable seamless execution and high standards.
- Platform Operations: Oversee content operations across channels such as CLM, AZ Medical, MI Portal, and other relevant platforms.
- Process Improvement: Maintain and continuously improve operational processes, playbooks, and guidance documents for scientific communications delivery.
- Business Planning Support: Contribute to planning and execution of functional priorities across scientific communications.
- Global-to-Local Enablement: Drive approaches that improve adoption, engagement, and execution quality across markets.
- Stakeholder Communications: Coordinate delivery updates with global, regional, and local stakeholders, including local Medical Communications teams.
- Onboarding and Enablement: Support onboarding through well-maintained materials, playbooks, and operational guidance.
- Insights, KPIs, and OKRs: Support KPI, OKR, insights, and analytics tracking, including contributions to dashboards and performance reviews.

Essential Skills/Experience: 

• Bachelor’s degree in Life Sciences, Pharmacy, Medical, or a related field, with equivalent experience also considered. 

• Strong background in scientific communications, medical content operations, or complex delivery environments. 

• Proven experience in: 

• Operating in regulated environments with content that requires careful assessment (e.g., medical, scientific, compliance-led workflows)  

• Managing complex workflows with multiple stakeholders, dependencies, and approval steps 

• Working with enterprise content platforms and systems (e.g., CLM, medical portals, content management tools) 

• Delivery governance, status reporting, and performance tracking in matrix organizations 

• Strong understanding of governance, compliance, and quality standards in medical or scientific content environments. 

• Experience collaborating with global, regional, and local stakeholders across medical, scientific, and operations teams. 

• Strong analytical and structured thinking skills, with ability to interpret data, metrics, and operational insights. 

• Excellent English communication skills (written and verbal), with confidence in stakeholder-facing discussions. 

• Strong organizational skills, high attention to detail, and ability to manage multiple priorities in parallel and ability to lead without authority. 

• Comfortable working in fast-paced, ambiguous, and evolving environments with a continuous improvement approach. 

Desirable Skills/Experience:

• Experience working in a GBS/GCS, shared services, or center-of-excellence model. 

• Exposure to pharmaceutical, biotech, or healthcare environments. 

• Familiarity with platforms such as, ServiceNow, Jira, Confluence, or Power BI. 

• Certification or training in project/program management, Agile, Lean, or similar methodologies. 

• Experience supporting process improvement, digital transformation, or operating model initiatives. 

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:
Here, your operational leadership turns transformative science into timely, trusted information for clinicians and patients—at global scale. You will collaborate with diverse experts who pair rigor with creativity, simplify complex processes with automation and data, and move fast by co-locating unexpected teams to unlock bold thinking. As trusted partners across the enterprise, we back ambition with support, valuing kindness alongside high standards, and offering room to grow your responsibility across functions and geographies while shaping how we deliver scientific communications worldwide.

Step into a role where your precision and orchestration will elevate how scientific content reaches the world—own the delivery, scale the impact, and grow your influence on a global stage!

Date Posted

06-Mar-2026

Closing Date

21-Mar-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.