Scheduling Coordinator - Weekends

Founded in 2021 by Jasmine Bhatti, PhD(c), RN, Navi Nurses is a nurse-founded, nurse-led private-duty nursing company based in Phoenix, Arizona, that brings hospital-level care into the home with a strong focus on compassion, quality, and personalized service. At Navi, we are a mission-driven company that values collaboration, integrity, and innovation. Joining our team means becoming part of a company that embodies these principles. Whether coordinating care, handling logistics, or supporting operations, every team member plays a vital role in delivering exceptional service and ensuring nurses and clients have a seamless, positive experience. Working at Navi means joining a supportive, purpose-filled environment where your contributions directly impact the lives of others and help shape the future of home-based healthcare.

Position Summary:

We’re seeking a highly organized and service-oriented Scheduling Coordinator to support our dynamic nurse staffing operations. This role is essential in maintaining seamless schedule coverage by managing real-time scheduling issues, coordinating shift assignments, and acting as a key point of contact for both nurses and clients.

You’ll field schedule-related calls and requests, fill open shifts based on nurse qualifications and preferences, and ensure we’re delivering timely, reliable service. You must be calm under pressure, detail-oriented, and a critical thinker with excellent communication skills.

What you'll do

Respond promptly to inbound calls and messages from both nurses and clients regarding schedule changes, shift call-outs, or coverage needs

Assess urgency and respond to issues in real-time, escalating or routing to appropriate representative/department as needed

Match nurses to open shifts based on skill sets, certifications, location, experience, availability, and preferences

Maintain accurate and up-to-date schedules across internal systems

Document all changes and communication in the appropriate platforms for transparency and tracking

Communicate shift confirmations or changes to both internal stakeholders and external partners

Identify and flag patterns or recurring issues that require process or policy attention

Deliver a high level of customer service with empathy and professionalism under time-sensitive conditions

Who you are

2+ years of experience in scheduling, staffing coordination, healthcare operations, or a similar role

Excellent phone and written communication skills with a customer-first attitude

Strong organizational and data entry skills with keen attention to detail

Proven ability to prioritize and solve problems quickly in a fast-paced environment

Comfortable using scheduling software, CRMs, or workforce management platforms

Ability to multitask and manage competing priorities with sound judgment

Knowledge of healthcare staffing or clinical settings is a plus

Availability during weekends (Sat/Sun 8am-6pm) as scheduled.

Preferred (but not required):

Experience in private duty nursing or home health.

CNA, MA, RN or other healthcare-adjacent experience a plus.

Familiarity with HIPAA and healthcare communication protocols.

Locally-based (Greater Phoenix area) preferred 

Why Join Us?

Meaningful work that supports vulnerable individuals and families.

Supportive team culture that values professionalism, kindness, and collaboration.

Remote flexibility with opportunity for growth.

Competitive benefits