Scheduling Coordinator

Summary of Position:

The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

Key Benefits:

In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Essential Job Function:

• Schedule, authorize and send pertinent medical records/orders for appointments

• Maintain a positive and friendly attitude and deliver excellent customer service to patients

• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness

• Be receptive to training and coaching on best practices

• Maintain an organized working space

• Coordinate with other team members and doctors as needed for scheduling issues or questions

• Other duties as required as they relate to the position

Knowledge, Skills and Abilities:

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake

• Excellent customer service experience

• Have excellent written and oral communication skills

• Compassion and high level of service for our patients, parents, and staff

• Integrity, always doing the right thing

• Dependable, reliable to be at work when scheduled

• Attention to detail

• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines

• Professional manner and appearance at all times

• Computer skills: Microsoft office and Web Browser

• Telephone skills: Proper telephone etiquette and information gathering skills

Education and Experience

• High-School Diploma Required

• 1-3 Years Relative Experience

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.