Scheduler Junior

The Scheduler is responsible for coordinating the scheduling of medical procedures and providing direct patient support. This includes verifying clinical information, communicating pre-procedure instructions, and efficiently resolving patient inquiries, while maintaining confidentiality, quality, and compliance standards.

Schedule & Work Modality

• Monday to Friday, 7:30 AM – 4:00 PM (COL)

• On-site position in Medellín, Colombia

• Semiannual increase in salary compensation

Requirements

• English proficiency (B2+)

• Minimum 6 months of experience as a Scheduler or in Healthcare-related roles

• University degree or studies in the Healthcare field (preferred)

Responsibilities

• Coordinate medical procedure scheduling with patients, physicians, hospitals, and ambulatory centers

• Inform patients about pre-procedure preparation and send instructions on the same day

• Review and verify patient medical history, medications, prior procedures, and allergies

• Manage required medical authorizations (cardiology, pulmonology, neurology, etc.)

• Educate patients on anticoagulant suspension according to medical guidelines

• Complete and submit required forms to corresponding surgical centers

• Determine whether a pre-procedure visit is necessary

• Address patient questions and concerns promptly and professionally

• Ensure compliance with applicable regulations, including HIPAA, maintaining strict confidentiality at all times

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