Scaled Customer Activation Manager

ABOUT RAMP

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies https://www.fastcompany.com/91038883/ramp-most-innovative-companies-2024 list and LinkedIn’s Top U.S. Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-50-us-companies-rise-linkedin-news-hxote/?trackingId=uBI29YlAOxikbTI7cdvG4g%3D%3D for more than 3 years, as well as the Forbes Cloud 100 https://www.forbes.com/sites/richardnieva/2024/08/06/ramp-cloud-100/, CNBC Disruptor 50 https://www.cnbc.com/2024/05/14/ramp-cnbc-disruptor-50.html, and TIME Magazine’s 100 Most Influential Companies https://time.com/collection/time100-companies-2023/6285147/ramp/.

ABOUT THE ROLE

Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

WHAT YOU’LL DO

- Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale

- Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls

- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

- Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

- Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients

- Help us maintain an industry leading satisfaction rate with our customers

- Have the ability to grow, develop and learn in a fast-paced, start-up environment

WHAT YOU’LL NEED

- Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization

- Exceptional project management and time management skills

- Excellent verbal and written communication skills

- Desire for ownership and growth in the role over time

- Proven track record meeting weekly or monthly KPIs

- Experience with owning a high volume book of business of 100+ customers at at time

- Ability to anticipate customers’ needs and position product solutions accordingly

NICE TO HAVES

- Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

- Experience with financial services sales

- Experience at a high-growth startup

BENEFITS (FOR U.S.-BASED FULL-TIME EMPLOYEES)

- 100% medical, dental & vision insurance coverage for you

- Partially covered for your dependents

- One Medical annual membership

- 401k (including employer match on contributions made while employed by Ramp)

- Flexible PTO

- Fertility HRA (up to $5,000 per year)

- WFH stipend to support your home office needs

- Wellness stipend

- Parental Leave

- Relocation support to NYC or SF (as needed)

- Pet insurance

REFERRAL INSTRUCTIONS

If you are being referred for the role, please contact that person to apply on your behalf.

OTHER NOTICES

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice