SAP Solution Support Specialist - Finance

Team Mission:

Our mission is to drive and support the digital transformation journey of Radisson Hotel Group by ensuring the stability, evolution, and optimization of our Business Operations applications in our standard SAP platform, EMMA (Every Moment Matters). As part of the broader IT landscape modernization, we focus on delivering reliable, scalable, and business-aligned application solutions—primarily focused on SAP Finance and related platforms. We are committed to transitioning innovation into operational excellence by supporting live services, enabling process automation, and ensuring a seamless user experience. Through agile delivery and strong collaboration with our business stakeholders, we contribute directly to RHG’s strategic objectives and long-term success.

Role purpose:

The SAP Functional Support Consultant will be responsible for providing day-to-day Level 1 (L1) functional support across SAP FI, CO, and MM modules for hospitality operations. The role includes managing support tickets, resolving user issues, performing minor configuration, and coordinating with higher-level support or technical teams for complex incidents. The consultant will act as the first point of contact for business users to ensure system stability and smooth business operations.

Roles/Responsibilities:

Handle L1 support tickets related to SAP FI, CO, and P2P (MM) processes within SLA timelines

Analyze user issues, identify root causes, and provide functional solutions or guidance

Perform medium and complex configuration changes as per business requirements

Support procure-to-pay processes including vendor master data, purchase requisitions, purchase orders, and goods receipts

Support finance and controlling operations such as GL postings, vendor/customer payments, cost center accounting, and internal orders

Assist with testing activities during patch updates, rollouts, or minor enhancements

Prepare functional documentation, update knowledge base, and train end-users on standard processes

Liaise with business users, IT, and external vendors to ensure issue resolution and continuous improvement

Provide L1 functional support for SAP FI, CO, and MM (P2P), ensuring stable operations within SLA

Troubleshoot and resolve medium and complex incidents and anomalies across finance ecosystem, collaborating closely with internal teams and external partners

Act as a primary contact for business users, analysing issues and delivering effective functional solutions

Perform minor to medium SAP configuration changes in line with EMMA standards and business needs

Collaborate with L2/L3 support, technical teams, and vendors to resolve complex incidents

Maintain functional documentation and support end-user training and adoption

Identify recurring issues and improvement opportunities to optimize processes

Work closely with business and IT teams to support RHG’s digital transformation

Stay up to date with industry trends, new technologies, and regulatory requirements in IT Finance to inform platform strategy

Accountabilities:
Provide L1 functional support for SAP FI, CO, and MM (P2P), ensuring stable operations within SLA
Troubleshoot and resolve medium and complex incidents and anomalies across finance ecosystem, collaborating closely with internal teams and external partners
Act as a primary contact for business users, analysing issues and delivering effective functional solutions
Perform minor to medium SAP configuration changes in line with EMMA standards and business needs
Collaborate with L2/L3 support, technical teams, and vendors to resolve complex incidents
Maintain functional documentation and support end-user training and adoption
Identify recurring issues and improvement opportunities to optimize processes
Work closely with business and IT teams to support RHG’s digital transformation
Stay up to date with industry trends, new technologies, and regulatory requirements in IT Finance to inform platform strategy

Job requirements and qualifications:

Location:

Madrid, Spain

Language skills:

English (fluent)

Highly desirable experience

4–5 years of experience in SAP FI/CO and MM (P2P) modules, primarily in support environments

Hands-on experience with incident management tools (e.g., ServiceNow or equivalent)

Good understanding of hospitality industry processes such as hotel operations, procurement cycles, and expense handling

Strong functional knowledge in:

FI: GL, AP, AR, asset accounting, tax configuration

CO: cost centers, profit centers, internal orders

MM (P2P): procurement, invoice verification, and integration with FI

Ability to analyse functional issues and provide quick resolutions or workarounds

Excellent communication and documentation skills

Team player with strong customer service orientation

Preferred Qualifications

SAP Certification in FI, CO, or MM modules (optional but preferred)

Experience supporting SAP systems in hospitality or service industry environments

Familiarity with integration touchpoints between FI/CO, MM, and other SAP modules such as SD

Travel needs

Up to 20%, primarily European but could be international on occasion

Soft skills:

Excellent good interpersonal, verbal, and written communication skills

Good team player, willingness to assist others and share expertise

Highly influential, leadership, communication, efficiency, sociability

Education:

University Degree in Computer Science, Information Systems, Business Administration, or related field.

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