SAP CX Consultant

SAP CX Consultant (m/f/d)
Amsterdam or Rotterdam, hybrid
12 month fixed term contract, with likelihood of extension

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Experience & Engineering team based in Rotterdam and Amsterdam. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Action, Bolia, Inter Milan, Danish Cancer Society and many more. Good understanding of processes required to build a digital experience are a must.

JOB PURPOSE

At DEPT®, we support brands in designing and implementing scalable CRM and customer data solutions. We’re looking for a SAP CX Consultant with experience in Emarsys and/or SAP Customer Data Cloud who can combine CRM execution with a solid technical understanding of data, identity, and integrations.

You’ll be part of our CRM Practice, consisting of CRM Engineering, CRM Strategy, and CRM Activation. Together, we design, build, and bring customer journeys to life, combining strategy, technology, and execution to create meaningful, scalable customer experiences for brands like GANT, Inter Milan, bol.com, and Just Eat Takeaway.

WHAT YOU’LL DO:

• Translate lifecycle and campaign requirements into scalable SAP CX solutions.

• Build and manage customer segmentation and audiences in Emarsys and/or SAP CDC.

• Create, configure, and roll out automated customer journeys and CRM campaigns.

• Execute campaigns across email, push, and other supported channels.

• Configure customer profiles, identity, and consent flows in SAP Customer Data Cloud.

• Ensure accurate data flows between CDC, Emarsys, and connected systems.

• Perform QA, testing, and coordinated campaign go-lives.

• Monitor campaign and journey performance and support optimisation initiatives.

• Collaborate closely with CRM Strategy, Activation, and Engineering colleagues.

• Document configurations and follow SAP CX and CRM best practices.

WHAT YOU BRING:

• At least 2+ years of hands-on experience with SAP Emarsys and/or SAP Customer Data Cloud (CDC).

• Strong understanding of CRM fundamentals: segmentation, journeys, and campaign execution.

• Experience working with customer data, identity, and consent (GDPR).

• Comfortable working in a client-facing role with clear and confident communication skills.

• A structured, detail-oriented mindset with a balance between marketing and technology.

• Ability to work independently on smaller initiatives and collaboratively on larger programmes.

• A proactive attitude and curiosity to deepen your expertise in SAP CX and CRM ecosystems.

WE OFFER:

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.

• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.

• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.

• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.

• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.

• You can discover even more employee benefits here

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.