SAP BASIS Digital Customer Engagement Manager

Important IT company At the Latin American level, growth requires:

SAP BASIS Digital Customer Engagement Manager

Requirements.

We are looking for the following aspects in CVS:

a. Proven hands-on technical experience

-Basis skillset with migration experiences from on-Prem to the cloud environment

-Hyperscaler understanding nd experience

b. Understanding of Technical Managed Services and related ITSM processes

c. Excellent internal and external stakeholder management, presentation and communication skills

d. Costumer focus / Networking / Relationship Building/ Results-driven / Self-organized

Responsibilities

• Advise customers on technical architecture and landscape issues.

• Support de-escalation of critical customer situations, working with relevant SAP teams.

• Participate in customer release and maintenance activities.

• Provide ongoing technical support and continuous knowledge transfer.

• Review account status and transition accounts as volume or complexity increases.

Key Skills Required

• Minimum 5 years of SAP Basis experience.

• 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management).

• Hands-on experience with S/4 HANA Application and HANA database.

• Mandatory SAP Upgrade & Migration (OS/DB) experience.

• Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus.

• Experience with any hyperscaler (AWS, Azure, or GCP).

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: $115, 000 gross.

Benefits: Excellent superior benefits.