SAP BASIS Digital Customer Engagement Manager
Confidential
Posted: March 6, 2026
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Quick Summary
The SAP BASIS Digital Customer Engagement Manager is responsible for developing and implementing a customer engagement strategy for a large enterprise customer base, utilizing SAP BASIS Digital Customer Engagement Manager and related ITSM processes to drive customer satisfaction and loyalty.
Required Skills
Job Description
Important IT company At the Latin American level, growth requires:
SAP BASIS Digital Customer Engagement Manager
Requirements.
We are looking for the following aspects in CVS:
a. Proven hands-on technical experience
-Basis skillset with migration experiences from on-Prem to the cloud environment
-Hyperscaler understanding nd experience
b. Understanding of Technical Managed Services and related ITSM processes
c. Excellent internal and external stakeholder management, presentation and communication skills
d. Costumer focus / Networking / Relationship Building/ Results-driven / Self-organized
Responsibilities
• Advise customers on technical architecture and landscape issues.
• Support de-escalation of critical customer situations, working with relevant SAP teams.
• Participate in customer release and maintenance activities.
• Provide ongoing technical support and continuous knowledge transfer.
• Review account status and transition accounts as volume or complexity increases.
Key Skills Required
• Minimum 5 years of SAP Basis experience.
• 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management).
• Hands-on experience with S/4 HANA Application and HANA database.
• Mandatory SAP Upgrade & Migration (OS/DB) experience.
• Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus.
• Experience with any hyperscaler (AWS, Azure, or GCP).
ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).
If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.
Job type: Remote.
Location: Mexico
Salary: $115, 000 gross.
Benefits: Excellent superior benefits.