Sampling Fulfillment Assistant

At Phillip Jeffries, we’re on a mission to make the world more beautiful, one wall at a time. What started in a family garage in 1976 has grown into a global leader in luxury wallcoverings, known for our exceptional products, elevated service, and passion for design. We believe in building strong relationships and creating standout experiences for our clients around the world.

We are seeking a Sampling Fulfillment Assistant to support our UK and EU sampling operations in our London office. In this role, you’ll play a vital part in delivering the Phillip Jeffries experience to our international clients by ensuring every sample reflects our standards of quality, accuracy, and urgency.

This is a hands‑on, detail‑driven role ideal for someone who takes pride in precision, thrives in a fast‑paced environment, and enjoys being part of a collaborative team.

🌟 What You’ll Do

Sampling Fulfillment & Daily Operations

Pick, pack, and prepare memo samples based on daily request lists.

Process shipments using DHL, Royal Mail, Prestige bike service, and courier software.

Ensure samples are shipped accurately, on time, and with care.

Notify leadership immediately of any shipping, inventory, or system issues.

Scan, shelve, and organize incoming inventory, reporting discrepancies as needed.

Maintain clean, organized, and tour‑ready sampling and storage areas.

Restock memo cards, tip cards, and packaging supplies.

Prepare introductory and launch mailer packs for clients.

Launch & Showroom Support

Support new collection launches by unpacking, labeling, and shelving materials.

Assist with packing and preparing launch rep kits for shipment.

Ensure packing materials and supplies are ready ahead of launches.

Communicate equipment or material shortages proactively.

Support showroom sample replenishment and ongoing organization.

Maintain and organize F‑cuts according to team guidance.

Administrative & Operational Support

Assist with basic office and sampling‑related administrative tasks.

Support Sales and CX teams with sample returns and related paperwork.

Prepare return documentation and share updates with internal partners.

Coordinate consolidated return shipments to the U.S. office when needed.

Restock office and kitchen supplies related to sampling operations.

Provide showroom support when sampling workload allows.

🎯 What We’re Looking For

Minimum 2 years of experience in customer service, fulfillment, operations, or a similar role

Strong attention to detail with the ability to multitask and manage priorities

Experience working in a fast‑paced, team‑oriented environment

Comfortable using Microsoft Office, shipping carrier platforms, and digital tools

Clear written and verbal communication skills

Calm, level‑headed approach under pressure

Strong time management and follow‑up skills

Ability to lift up to 25 kg

Willingness to mentor and support temporary team members when needed

Why Phillip Jeffries?

As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.

Compensation Benefits:

Competitive salary

Company bonus program

Annual Cost of Living Increase

Other PJ Perks & Benefits:

23 Paid days off per calendar year

Paid  bank holidays

Company Closure the week between Christmas & New Year's

Detailed onboarding plans that outline 30/60/90 goals and trainings.

Earn Paid time off for community service - Up to 3 days per year

Employee Discount on PJ Wallcoverings

About Us:

Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years.  With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.