Salon Guest Experience & Sales Coordinator

Confidential

Basking Ridge, New Jersey permanent

Posted: January 30, 2026

Required Skills

Job Description

About the Role

VIBE Day Spa & Salon is seeking a polished, detail-driven, sales-minded professional to serve as the first impression and revenue engine of our luxury guest experience.

This is not a typical receptionist role. You are the person who:

Converts inquiries into bookings

Drives retail and service revenue

Builds long-term guest relationships

Keeps the appointment calendar full and flowing

If you thrive in fast-paced, hospitality-driven environments and love turning conversations into sales, this role was built for you.

Schedule: Tuesday–Saturday | 9:00 AM – 6:00 PM

What You’ll Do

Deliver a high-touch guest experience from first call to final checkout

Confidently convert phone calls, texts, and walk-ins into booked appointments

Actively recommend services and retail products to meet and exceed revenue goals

Manage the appointment calendar with precision to maximize stylist and therapist productivity

Track guest preferences, rebooking trends, and upsell opportunities

Maintain a flawless front desk presence that reflects our luxury brand

Support inventory flow, product merchandising, and retail displays

Collaborate with stylists and therapists to ensure every guest leaves rebooked and thrilled

What We’re Looking For

2+ years of front desk, hospitality, salon, spa, or retail sales experience

Proven sales mindset – enjoys closing, upselling, and hitting goals

Highly organized with strong multitasking and follow-through skills

Confident communicator with a warm, professional presence

Tech-savvy and comfortable with booking/scheduling systems

Self-motivated, reliable, and detail-oriented

Professional appearance and passion for beauty, wellness, or luxury service

Compensation & Incentives

$25/hour base pay

Quarterly performance incentives based on booking conversion, retail sales, and guest retention

Why Join VIBE Day Spa & Salon

Team recognition programs

Anniversary & holiday awards

Subsidized meals in our Bistro

Supportive leadership and growth opportunities

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