Salesforce & Telephony Tech Lead

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

Are you ready to lead innovative platform integration at MYOB? As a Salesforce & Telephony Tech Lead, you will play an instrumental role in crafting our Salesforce and telephony landscape, driving technical excellence and ensuring seamless operations.

Key Responsibilities
Salesforce (≈70%)

- Own Salesforce platform architecture and technical direction across clouds, data models, and integrations.
- Ensure scalability, performance, security, and data integrity
- Act as the technical point of contact for complex Salesforce decisions and blocking issues.
- Set and maintain standards, patterns, and guidelines for configuration, development, integration, and environments.
- Coordinate release governance, testing field, and documentation.
- Lead and contribute to configuration and development (Flows, Apex, LWC, integrations).
- Build and maintain integrations between Salesforce and other systems, including telephony/CTI.

Telephony & Contact Centre (≈30%)

- Manage and develop the telephony platform (Genesys Cloud preferred) covering IVR, call flows, queues, routing, and skills.
- Build and maintain integrations between telephony platforms and Salesforce (e.g. CTI, screen pops, activity logging, workflow automation).
- Work with internal teams and vendors to ensure resilient telephony connectivity, availability, call quality, and compliance.

LEADERSHIP & WAYS OF WORKING
- Provide technical leadership and mentorship to Salesforce and telephony teams and partners.
- Build positive relationships with senior collaborators and act as a key advisor on platform decisions.
- Guide teams through discovery, compose, build, testing, and rollout.
- Advise and train Salesforce and telephony specialists to improve engineering quality and architectural thinking.

About you
Salesforce
- Significant experience leading Salesforce platforms in complex, multi-team environments.
- Strong functional and architectural knowledge across multiple Salesforce clouds.
- Deep experience with Salesforce configuration and Apex / LWC development.
- Solid knowledge of data architecture, security framework, and governance.
- Proven experience crafting and maintaining integrations between Salesforce and external systems.
- Familiarity with CI/CD, Git, and deployment tools for Salesforce environments.

Telephony / Contact Centre
- Hands-on experience with cloud contact centre and telephony platforms, ideally Genesys Cloud CX (or similar).
- Solid knowledge of IVR, call flows, queues, skills-based routing, and telephony concepts.
- Experience integrating telephony with Salesforce, including CTI and workflow automation.
- Experience troubleshooting production issues and performing root cause analysis across telephony and integrations.

General
- Experience working with Sales, Product, Engineering, Customer Service, and Contact Centre Operations.
- Strong systems thinking across CRM, telephony, data, and integration layers.
- Prior consulting or system integrator experience is advantageous.
- Salesforce and telephony certifications are greatly valued but not mandatory.

Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.

🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.