Salesforce Support Specialist

About Us 

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Learn more about our products here: https://www.doctoralia.com.mx/

Why Join Us?

• 📊 Real impact – We help doctors help patients. Your work truly makes a difference.

• 📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

• ✨ Shape the future, sustain growth – Make a difference now *and* build for long-term success.

• 💰 Now is the time – We’re backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, raising a total of approx. €400m to date. Now we’ve reached profitability - It’s an epic time to join us!

Job Description

What will you do with us?

● Own the support Salesforce Board being the bridge between global ops and salesforce teach team, by troubleshooting bugs, managing user access, managing analytics requests approved by ops and making sure tech requests do not get lost in support but are communicated to PM on time for action. 

● Provide high quality support to our internal users via ticket system

● Customize Salesforce fields, page layouts, record types, search, list views, queues, reports and dashboards

● Manage mass imports, updates and exports of data

● Ensure data integrity, security and perform required audits reviews

● Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

● Assist in conducting training to business owners for new features and help with roll-out

● Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

●  Act as first-level Salesforce support by analyzing incoming tickets to determine whether issues are system bugs, data issues, or process gaps; escalate confirmed bugs promptly, guide users when issues are process-related, and proactively identify recurring trends to suggest training or process improvements.

What Makes You a Strong Fit?

• 2+ years of hands-on experience with Salesforce Sales Cloud and Service Cloud

• Solid understanding of the Salesforce platform and its administration

• Salesforce Administrator Certification (required)

• Platform App Builder Certification (nice to have)

• Working knowledge of relational database design concepts and data management

• Strong understanding of security and access best practices (profiles, permission sets, roles, sharing rules)

• Proficiency with data management tools (Data Loader, Workbench, Inspector) and data upload techniques

• Experience working with API integrations, Salesforce migrations, and basic Apex (plus)

• Ability to troubleshoot system, process, and data issues effectively

• Strong analytical and problem-solving skills, with the ability to:

• Critically assess reported issues

• Distinguish between technical defects and process gaps

• Recommend preventive and scalable improvements

• Understanding of business processes and how they translate into system configuration

• Experience working with international teams

• Basic knowledge of Agile methodologies and processes

• Excellent communication skills; team-oriented, open to discussion, and hands-on

• Fluent in English and Spanish

What to Expect from Our Hiring Process?

Firstly, CV's in English please!

We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):

1️⃣ Intro Chat – A first call with our Talent Acquisition Partner Ashleigh Watson to explore mutual fit around relevant skills, value alignment, and motivation. 

2️⃣ Hiring Manager Interview – A deeper dive into your technical experience and aspirations with Angelica Perez Celini - your future line manager.  

3️⃣ Team Interview – Further discussion and opportunity to ask any of those burning questions to your future team mates Carlos Drija and Jesus Pereira

4️⃣ Head of CRM Interview - Denisa Cekrezi Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too.

Finally...References & Offer!

Why You’ll Love It Here 

💙 Global Benefits – No matter where you are, you’ll have access to:

• Healthcare insurance – so you can focus on what matters.

• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.

• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.

📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner, our values guide everything we do:

📊 Focus on results – we're here to make an impact.

🧠 Think like an owner – take responsibility, drive outcomes.

✂️ Keep it simple, keep it lean – smart solutions over complexity.

🔊 Be respectful and radically honest – openness builds trust.

📚 Learn and be curious – growth is part of the job.

Don’t just take our word for it—check out our Glassdoor to hear what our people say!

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We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.