Salesforce Service Cloud Implementation Engineer

Confidential

Singapore, Central Singapore, Singapore permanent

Posted: April 8, 2026

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Quick Summary

Implement Salesforce Service Cloud solutions to enhance customer experience for enterprises in Singapore.

Required Skills

Salesforce Service Cloud Implementation Configuration API Integration End-to-end Delivery Project Delivery Processes Integration Workflow Design Testing Documentation Best Practices Continuous Improvement

Job Description

At Activeo, a Toku company, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Activeo combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, we support customers across APAC and beyond, with a growing footprint across global markets.

This is a hands-on Salesforce Service Cloud delivery role focused on implementing and configuring customer service workflows for enterprise contact centre environments. You will work closely with architects and business stakeholders to translate requirements into scalable Service Cloud configurations, integrations, and client-ready deployments. The role is primarily delivery-focused, combining technical configuration, API integration, and client-facing implementation work. Success in this role depends on strong Service Cloud fundamentals, end-to-end delivery ownership, and the ability to collaborate effectively with business and technical stakeholders.

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