Salesforce Product Analyst/BA

Role Summary:

Supporting role for the Product Owner of the Patient Case Squad to translate business needs and requirements into stories for the product backlog for the Salesforce CRM system used by the Commercial organization. The ideal candidate is someone who has extensive experience working with Salesforce along with working in the MedTech space.

Responsabilities:
• Understand user needs and translate them into detailed requirements for the build team

• Build use cases, writes, manages and clarifies user stories, visualization, and process flows.

• Explain how requirements may be implemented from a functional standpoint and drive/improve user experience.

• Stay 2-3 sprints ahead of squad and ensures each feature has a clear definition of done; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint.

• Communicate vision to developers and testers. May help write UAT scripts and participate in User Acceptance Testing as needed.

• Document confirmed business processes to serve as reference for development and IT support.

• Apply business process improvement methods for optimization.

• In partnership with the PO, maintain deep understanding of the business processes and requirements to ensure that the squad’s backlog priorities are aligned with business / Group needs.

• Track metrics and build reports to measure progress.

• Help manage dependencies with other squads’, working closely with squad PO, peer PAs and the Product Manager

• Understands portfolio of IT systems that the business uses; may specialize in specific applications

• Support and/or facilitate system demos via inspect and adapt workshops as needed.

General Domain Expertise :
• Proven knowledge and understanding of standard practices, technology and supporting industry principles

• Experience gathering requirements and translating into a product vision by leveraging their expertise in product development, engineering and UX

• Deep understanding of business/processes and high-level understanding of high-quality digital product delivery

• Experienced in managing a product backlog/release plan, tracking team level metrics, attend product team ceremonies, removing blockers (burndown chart, release burn up,

• Experienced in developing systems and tools to enable customer interactions and collaboration

Salesforce Experience :
• Extensive advanced experience in Salesforce configuration and understanding of configuration limits

• Ability to high-level conceptual solution design and estimate T-Shirt Size effort with little business requirements on-the-spot when in conversations with business stakeholders

• Ability to manage expectations upfront with business partners based on experience of capabilities and limitations of Salesforce code and configuration.

Leadership skills and behaviors  :
• Creates a culture that relentlessly focuses on helping the people and organizations we touch.

• Commitment to Our Credo, Diversity, Equity & Inclusion (who we are and what we believe) by ensuring we are attracting, developing and retaining talent that reflect the communities our teams serve.

• Equipped with foundational knowledge and methods to identify, engage, and build empathy with their customers, and apply these methods to their daily work

• Focuses on Business agility, Agile delivery with a fail-fast mindset, and measurable outcomes

• Demonstrated success in leading cross-functional self-organized teams.

• Contributes ideas that challenge thinking.

• Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgment.

Qualifications :
• Certified Salesforce Administrator

• Education & Experience: Bachelor’s degree in a related major business with 8 years of experience.  

• Technical Skills : Salesforce CRM, Project Management, Agile, Scrum

• Soft Skills: English Speaking & Communication, Ability to Lead and Guide Discussions with Business Partners, Confidence, Proactive Nature, Ability to understand scope and ask the right questions, organized, detail oriented, excellent communication, process oriented