Salesforce Omni Engineer

About the job

Ready to push the limits of what’s possible? Join Sanofi Digital and you can play a vital part in the performance of our entire business while helping to make an impact on million patients around the world.

Sanofi is dedicated to chasing the miracles of science to improve people's lives. As a Patient Experience Salesforce Omni-Studio Engineer, you will play a critical role in technical design, development, unit testing, deployment and code quality management that directly support our patient services mission. This position combines deep technical expertise in Salesforce OmniStudio with a strong commitment to patient privacy, data security, and healthcare compliance standards.

Main Responsibilities

Digital Patient Experience team is seeking a skilled OmniStudio Developer with strong experience in Salesforce Health Cloud. The ideal candidate will have at least 6-9 years of experience in software development and be proficient in various technologies, including OmniStudio components, VSCode, JavaScript, CSS, GitHub, SOQL & knowledge of Apex and LWC is mandatory.

Key Responsibilities:

• Salesforce OmniStudio Developer role involves designing, implementing, and maintaining technology solutions using the Omni Studio platform within the Salesforce ecosystem.

• These roles require a strong understanding of both Salesforce development, Omni Studio.

• Development & Customizations: Develop & review the complex solutions using Omni Studio Components - OmniScripts, Integration procedures, Data Mappers, Data raptors, Flex cards and also standard Salesforce features.

• Lead the design and development of custom Health Cloud applications, focusing on patient 360 views, care plans, provider networks, and operational workflows.

• Technical Expertise: Develop custom code using Apex, Lightning Components, Visualforce, configure Health Cloud features, and manage data models.

• Integration: Build secure integrations with external systems (EHR/EMR) using Integration Procedures, Data Raptors, Strong experience in calling external APIs and healthcare standards (HL7, FHIR).

• Collaboration: Work closely with business analysts, Product Owners, Engineering leads, and external stakeholders to translate complex healthcare requirements into technical solutions.

• Mentorship & Best Practices: Provide technical guidance, conduct code reviews, and ensure adherence to Salesforce best practices and development standards.

• Compliance: Ensure all solutions meet HIPAA regulations and healthcare data security standards.

• Performance & Support: Optimize system performance, troubleshoot complex issues, manage deployments, and provide support for production issues.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Troubleshoot and resolve software defects and issues.

• Ensure performance, quality, and responsiveness of applications.

• Stay updated with the latest industry trends and technologies to drive innovation.

Healthcare Compliance and Patient Data Protection

• Maintain strict adherence to Sanofi Patient Services standards and compliance requirements.

• Ensure all solutions comply with PHI (Protected Health Information) and PII (Personally Identifiable Information) regulations.

• Implement GDPR-compliant data handling, storage, and processing practices.

• Maintain patient data safety and privacy as the highest priority in all technical decisions.

• Participate in compliance audits and implement remediation actions as needed.

• Stay current with healthcare data regulations including HIPAA, GDPR, and other applicable standards.

About You

• Bachelor’s degree in computer science, or in Engineering, or a related field.

• Minimum of 5 years of relevant experience in software development.

• Managing and maintaining Salesforce environments to ensure stability and scalability.

• Developing and automating deployment processes for Salesforce applications.

• Collaborating with development teams to design, build, and optimize Salesforce solutions.

• Monitoring system performance and troubleshooting issues.

• Ensuring compliance with security and regulatory requirements.

• Managing version control and repositories for Salesforce projects.

• Providing technical support and guidance to Salesforce users.

• Reviewing and merging work in source control.

• Development knowledge in Salesforce Health Cloud, CSS, JavaScript, LWC, VSCode, and GitHub

• Must have good development knowledge in OmniStudio

• Experience with Evaluation flows, Platform events, CDC, REST and SOAP API, bulk API is mandatory

• Knowledge of Agentforce is desirable

• Excellent communication and teamwork abilities.

• Ability to work in a fast-paced and collaborative environment.

• Familiarity with CI/CD tools and practices to streamline development and deployment workflows.

• Good to have OmniStudio Developer and Salesforce Platform Developer I certifications

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. 

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!