SalesForce Functional SME for Service Center

TecTammina

Pleasanton, CA, United States permanent

Posted: April 23, 2015

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Quick Summary

A 10+ year experienced SalesForce Functional SME with a strong background in CRM applications, with expertise in writing BRD, Functional Specification documents, and project management, and experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis.

Required Skills

CRM Salesforce Techno Functional Business Analysis Project Management Feasibility Studies Gap Analysis Root Cause Analysis Solution Design Implementation Testing Contact Center

Job Description

First IT Solutions

Relevant Experience (Yrs) : 10+ Years

10+ years of relevant consulting

Extensive experience in writing BRD, Functional Specification documents, and project management

Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status

Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)

In-depth understanding of the capabilities and constraints of CRM application

Experience in solution design, implementation and testing of the CRM applications

Applied knowledge of CRM and the Service

Must have good experience in business analysis, group facilitation, software design ,development and Testing

Preferred Experience

Consultant Certification is a plus

Contact Center Business Process / Sales Process

Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial

Experience with CRM Projects especially with SFDC implementation a huge plus

Job Status: Full Time

Eligibility: EAD GC or GC or US Citizens

Share the Profiles to mkonni(at)1stitsolutions(dot)com

Contact: 703-349-1214

Keep the subject line with Job Title and Location

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