Salesforce Functional Consultant

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year through the Teladoc Health Medical Group and enables millions of patient and provider touchpoints for thousands of hospitals, health systems and physician practices globally. Ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.

Role and Responsibilities

Provide technological solutions in its area of responsibilit

Responsible for the day-to-day basis for Medical platforms technology
Provide technological solutions according to the business needs and identify opportunities to leverage the technological platform
Standardized development lifecycle methodology
Monitor and coordinate Teladoc technological partners (AM and project oriented)

Project management

Manage, control and monitoring related projects in terms of project plans, scope coverage, monitor and review project progress and timelines and identify and resolve issues to ensure project success
Strong business insight and in-depth analytic skills
Facilitate requirements gathering and assist with the creation of project deliverables, as needed
Knowledge on configuration and customization of the Salesforce product in all declarative tasks
Lead end to end implementation planning including project management, issue management, communication and change management leveraging on Teladoc partners and suppliers
Collaboration with agile and multidisciplinary teams

Business Support

Collaboration in incident resolution, problem and change management and product enhancements
Business support for correct use of applications, training, gathering requirements and demand coordination with key users

Skills Requirements/Preferences

Hands-on experience 3+ years with Salesforce Service Cloud
Salesforce Health Cloud knowledge is a plus
Salesforce Marketing cloud and Commerce cloud is a plus
Salesforce technical and architecture knowledge is a plus
Proactive attitude, communicate well and be willing to engage in a dynamic and agile team
Proficiency in Spanish and English is a must (written and spoken)
Other languages will be desirable

Education Requirement

Recommended: Technical / Higher Engineering / Master, related to IT technologies