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Salesforce Feature Analyst

StandardBankGroup

Saint-Helier, , Jersey permanent

Posted: March 6, 2026

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Quick Summary

Job involves managing Salesforce data and developing new features to improve customer experience and business outcomes.

Job Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services   offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To clarify business requirements, documenting associated user stories and acceptance criteria, through in-work collaboration with business stakeholders, cross functional teams and product owners contributing to the accurate and effective end-to-end delivery of expectations. To assume the role of scrum master within the Feature team if required.

Minimum Qualification: 

• First Degree in Information Technology

Experience Required :

• 5 - 7 years experience in Technology
• Good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams.
• Proven experience in requirements elicitation, gathering, documentation and management and analysing business needs and provide solutions, working in an agile environment.

Key Outputs :

• Collaborate with cross-functional teams comprised of product management, User Experience (UX), technology, support, testing and other subject matter experts to gather and analyse functional needs and user story requirements
• Collaborate with the Product Owner to create and refine user stories and acceptance criteria.
• Collaborate within the feature team to ensure that stories are delivered effectively, and quality standards are adhered to.
• Conduct business interviews, facilitate workshops or procedures and map user stories enabling these to come together as a cohesive whole.
• Continuously improve the team's process through individual contribution and retrospectives in support of Product Owner, influence and steer the various team members (developers, testers and user experience team) ensuring the business context is fully understood and delivery on the backlog achieved.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Embracing Change
• Exploring Possibilities
• Inviting Feedback
• Making Decisions
• Pursuing Goals
• Resolving Conflict
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• IT Business Analysis/ Feature Analysis
• IT Knowledge
• Requirements Gathering and Management
• Research & Information Gathering
• Stakeholder Management (IT)

#SBO

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