Salesforce Consultant & Business Analyst (m/f/d)

Peakpeak

Thessaloniki, Greece permanent

Posted: December 11, 2024

Required Skills

Job Description

Why we are looking for support:
We are looking for a Salesforce Consultant & Business Analyst (m/f/d) to strengthen our CRM Practice.
This position can be performed remotely from Greece, Portugal, Malta, Poland or Germany.

Your tasks:
• Collaborate with clients to analyse business requirements, user stories and future needs.
• Prepare and facilitate client discovery workshops to collect requirements and understand business challenges while maintaining responsibility for the completion and accuracy of work products.
• Document workshop material, build process maps and write detailed user stories, requirements, and acceptance criteria.
• Participation in all project lifecycle stages, including functional build activities, QA, UAT and deployment.
• Configure salesforce flows, validation rules and formulas among other.
• Communicate clear requirements to Developers or Technical Consultants for custom development.
• Stay up-to-date on the latest innovations, trends, and developments around Salesforce to provide the most cutting-edge solutions to clients.
• Develop your skills through Salesforce training courses and mentoring.
• Participate in solution design activities, by propose solutions for business process automation, enhanced user experience, and data structure.
• Participate in internal initiatives and innovation tasks.
• Participate in sales activities, including conducting discoveries, executing demos, and preparation of proposal response.

Requirements:
• Minimum of 3 years of experience in consulting.

• Proven experience in functional requirements gathering for at least 2 years.

• Minimum of 2 years experience working with Consumer Goods Clients.

• At least 3 years of experience with Salesforce Sales, Service, B2C Commerce or B2B Commerce Cloud. Marketing Cloud experience on top is considered an added benefit.

• Salesforce certifications are a benefit.

• Hands on configuration experience with Salesforce formulas, process builder, flows.

• Proactive, can-do attitude and a mind designed for problem-solving.

• Capable of working in a remote team.

• Experience with industry clouds such as Consumer Goods Cloud are considered a benefit.

• Experience in Project Management or SCRUM is considered a benefit.

• English language skill is a must.

• Language skills are considered a benefit, preferred German.

• Candidate must be based in Greece, Portugal or Germany.

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