Salesforce Business Analyst | Remote | LATAM Only | 83159

About Us – Remote Talent LATAM

At Remote Talent LATAM, we connect top-tier professionals across Latin America with leading companies in the U.S. and globally. Our mission is to create meaningful remote opportunities while helping businesses scale with exceptional talent. We focus on long-term partnerships, professional growth, and delivering high-quality results for both clients and candidates.

About the Client

Our client is a growing Salesforce consulting and implementation partner that works primarily with small-to-mid-sized businesses. They manage a high volume of projects, including implementations, ongoing support, and consulting engagements, while maintaining a strong focus on client satisfaction and practical, scalable solutions.

Their environment is fast-paced and collaborative, with internal technical teams supporting more complex development work, allowing this role to focus heavily on client communication, project coordination, and delivery.

About the Role

In this role, you will act as the primary point of contact for clients across multiple active Salesforce projects. You will lead discovery sessions, manage requirements, control scope, and ensure projects move forward efficiently.

This is a highly client-facing role, where communication is the most critical skill. You will work closely with small business clients, helping them understand project scope, managing expectations, and navigating challenges such as out-of-scope requests or project changes.

You will typically manage 10–20+ concurrent projects, requiring strong organization, prioritization, and the ability to identify risks early. While technical Salesforce knowledge is important, deep technical expertise is not required, as internal teams handle complex configurations and integrations.

Key Responsibilities

• Lead discovery sessions to gather business requirements, user stories, and acceptance criteria
• Serve as the primary client contact, managing communication, expectations, and follow-ups
• Manage a portfolio of 10–20+ concurrent Salesforce projects in a fast-paced environment
• Review statements of work (SOWs) and manage scope, timelines, and change requests
• Translate business needs into clear requirements for internal Salesforce Admin and delivery teams
• Support Salesforce implementations from kickoff through completion
• Perform light Salesforce administration (user setup, page layouts, custom fields, validation rules, reports, dashboards, and basic automation)
• Assist with data migration, integrations, and common Salesforce workflows (leads, opportunities, web-to-lead, etc.)
• Identify risks, blockers, and out-of-scope requests early and communicate proactively
• Guide clients on Salesforce best practices and recommend improvements aligned with business goals

Requirements:
• 2+ years of experience in a Salesforce Business Analyst, Implementation, or consulting role
• 3–4+ years of experience in client-facing roles (Account Management, Project Management, or similar)
• Strong experience managing client relationships, including handling difficult conversations and scope control
• Working knowledge of Salesforce Sales Cloud and Account Engagement (Pardot)
• Familiarity with reporting, dashboards, automation (flows/workflows), and basic configuration
• Exposure to data migration and integrations (hands-on not required but preferred)
• Experience managing multiple projects simultaneously in a fast-paced environment
• Strong communication skills with the ability to explain technical concepts to non-technical clients
• Highly organized, proactive, and solution-oriented

Nice to Have:

• Salesforce certifications (preferred but not required)
• Experience with tools like Asana, Jira, Trello, or similar project management platforms
• Exposure to Service Cloud, Marketing Cloud, or other Salesforce products
• Experience in consulting or agency environments

Benefits:
Benefits

• 100% remote position (LATAM)
• Competitive compensation: $4,000 (Based on experience)
• Work with a fast-growing, high-performance international team
• PTO Package
• Exposure to multiple Salesforce projects across industries
• Strong learning and growth opportunities within a consulting environment
• Stable, long-term opportunity

Eligibility Criteria:

This position is only open to candidates residing in Latin American (LATAM) countries, such as:

Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
Resumes must be submitted in English.
Applications that do not meet these criteria will be automatically rejected.