Salesforce Administrator

Integrity360 is a leading independent cybersecurity and PCI specialist operating across EMEA and North America, with offices spanning the UK and Ireland, Bulgaria, Italy, Sweden, Spain, Germany, Switzerland, France, Lithuania, Ukraine, Africa, the Caribbean, and Canada.  

The company operates Security Operations Centres (SOCs) in Dublin, Madrid, Sofia, Stockholm, Naples, and Cape Town, delivering continuous monitoring and response across multiple time zones. With over 700 employees, including more than 500 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services covering the entire cyber risk lifecycle, from identification and prevention through to detection, response, and recovery.  

Working either independently or alongside in-house teams, Integrity360 strengthens the security posture of mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.  

Founded in 2005, Integrity360 received significant strategic investment from London-based private equity firm August Equity in June 2021. Led by IT and cybersecurity industry veteran Ian Brown, who serves as CEO and Chairman, this partnership has accelerated the group’s expansion across the UK, the Nordics, continental Europe, Africa, and North America as part of a long-term growth strategy. 

Role Context 

You will join Integrity360’s MIS team and will be reporting to the Business Systems Team Lead.  

The role will be responsible for:  

Day-to-day case management and system break fix 

Supporting system users in adoption and maximizing benefits of the system  

Development works for multiple ongoing upgrade projects (Scrum) 

Systems migrations and integrations (due to company acquisitions (M&A)) 

Management and maintenance of the Integrity360’s core tools: 

Salesforce CRM 

Salesforce CPQ 

Account Engagement (Pardot) 

Certinia (Financial Force) Professional Service Management (PSA) 

Certinia (Financial Force) Accounting (FFA) 

Wrike (Project Management) 

The role will be the subject matter expert for reporting on all core tools  

What you will be responsible for 

Case Management 

Quickly resolve users’ system issues  

Answer users’ system queries 

Document case resolution details for future case diagnosis 

Perform technical investigations around recurring issues 

User Management 

Setup of new users / deactivation of leavers 

Profile and system permissions config 

Data sharing and role management 

System Upgrades / Implementations 

Support the project lifecycle for ongoing projects including: 

Requirements elicitation and validation 

Solution design and build 

Implementation, testing and deployment of configuration updates 

Project communications and stakeholder management 

Management Support 

Interacting with stakeholders and departmental management to regularly assess process efficiencies and deliverables, and to identify and implement improvements identified 

What experience will you require? 

Deep experience with Salesforce (declarative)(required) 

Exposure to coding (desired) 

FinancialForce ERP (or other cloud-based ERP systems) (desired) 

CPQ (desired) 

Account Engagement (desired) 

Experience with reporting & presentation skills 

Excellent interpersonal and communication skills, both verbal and written 

Experience with collating and analyzing data, and extracting insights from data 

Qualifications 

Salesforce Admin certification (required) 

Further SFDC certs (desired) 

Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification (desired) 

Educated to degree level desirable in Finance, Business, IT or a related field (desired) 

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