Salesforce Administrator

Summary

This position is responsible for training and providing ongoing support to clients in relation to Salesforce.com. The ideal candidate will have experience working across multiple business units, ensuring seamless integration and effective use of Salesforce to meet client needs. Strong communication and problem-solving skills are essential to delivering exceptional support and driving successful outcomes.

Position Responsibilities

Gather client’s business requirements and transform these into technical requirements for Salesforce design

Leverage Salesforce best practices to minimize the need for custom development

Write technical documentation for clients outlining standard operating procedures

Accurately execute training modules with EBQ customers

Audit Salesforce and provide detailed plan to optimize configuration

Identify and communicate project risks and issues in a timely manner

Effectively migrate and implement Salesforce for new organizations

Work with EBQ’s customers to understand their unique business needs and then customize Salesforce to meet business requirements

Develop relationships with clients and confidently demonstrate business process expertise when advising client executives and stakeholders

Create and manage custom field and objects, flows, record types, data validation, page layouts, and third-party integrations

Develop and create customized reports and dashboards based on client needs

Manipulate data and import into Salesforce using various ETL tools

Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements to EBQ’s clients

Effectively manage task within EBQ’s project management system

Retain and accurately apply the training and direction received from management

Consistently achieve or exceed monthly target(s) established by supervisor

Adhere to company policies and values

Work effectively in a collaborative work environment and professionally represent EBQ to clients

Perform other duties as assigned

Minimum Qualifications

Highly motivated and disciplined self-starter with excellent oral and written communication skills

Understanding of Salesforce best practices and data architecture

Salesforce Administrator Certification

1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce admin

Strong customer service and organizational skills

Understanding of Agile and Scrum methodologies

Working proficiency with Microsoft Excel

Process-oriented

High attention to detail

Proficiency in the following areas is desirable, but not required

Online screen sharing tools such as RingCentral Meetings, WebEx, GoToMeeting, or Join.Me

Knowledge of SQL or SOQL

Additional preferred Salesforce certifications: Advanced Administrator, Platform App Builder, Business Analyst, Sales Cloud Consultant, Service

Cloud Consultant, Nonprofit Cloud Consultant, Experience Cloud Consultant, Marketing Cloud Consultant, or CPQ Specialist

Business analyst and/or sales experience

Experience working with both SMB and Enterprise organizations

Experience working with Non-Profit organizations

Understand or experience in release management and software development lifecycle

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift 15 pounds at times.

EBQ is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. No visa sponsorship is available for this position.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 512-292-1110 for assistance.