Salesforce Administrator

Recurly is looking for a high-impact Salesforce Administrator to join our growing team in Medellín. At a $50M+ revenue business, our CRM is more than just a database; it is the operating system for our growth. This role goes beyond day-to-day administration and requires someone who will ensure our complex integrations are bulletproof, our automated workflows are scalable, and our "Lead-to-Cash" lifecycle is optimized for high-velocity SaaS operations.

Responsibilities

• Strategic Architecture: Design and implement complex configurations including Flow, Custom Objects, Validation Rules, and Advanced Formulas.
• GTM Partnership: Collaborate with internal teams to gather requirements and improve business processes & optimize the lead-to-cash lifecycle.
• Process Automation: Move beyond simple updates. You’ll audit existing workflows and build robust, automated processes that reduce friction for our reps.
• Troubleshooting: Provide ongoing user support, troubleshooting issues and resolving system incidents efficiently.
• Integrations Management: Manage tools connected to Salesforce (e.g., Gong).Support platform releases, system updates, testing, and deployment of new functionality.
• System Reliability: Conduct regular "Health Checks" to proactively identify and resolve technical debt, failing syncs, or automation bottlenecks.
• The "Why" Expert: When a stakeholder asks for a new field or tool, your first question is: "How does this affect our reporting and downstream systems?"

Requirements:
• 3+ years of hands-on Salesforce Administration experience in a high-growth SaaS environment, ideally for a mid-market to enterprise-level company ($50M+)

• Strong experience with Sales Cloud
• Advanced knowledge of Salesforce Flows and automation.
• Solid understanding of data relationships, objects, and data models.
• Salesforce Administrator Certification (required).
• Strong communication skills and ability to work directly with business stakeholders.
• Comfortable working in a fast-paced, changing environment.
• Based in or near Medellín, Colombia, with the ability to work in a synchronized fashion with our North American teams.

Nice to Have

• Experience with supporting sales and customer teams
• Additional Salesforce certifications (Advanced Admin, CPQ Admin)
Experience with CPQ or complex billing integrations is highly preferred.
• Advanced knowledge and administration of Salesforce CPQ as well as key Salesforce integrations (Gainsight, Outreach IO, LeanData, Gong IO, Marketo, Zendesk, etc)
• Experience with LLMs and automation tools (Claude,Gemini, n8n)

Benefits:
As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]