Salesforce Administrator

Recognized as one of Canada’s top startups two years in a row — climbing from #4 in 2024 to #2 in 2025 — Hiive is a fintech/marketplace startup connecting buyers and sellers of stock in venture-backed pre-IPO companies🚀. Thanks to our industry-leading technology and best-in-class sales and trading team, we are home to the fastest-growing marketplace for the stock of “unicorns” on the planet. As a profitable and rapidly growing business backed by US venture capital investors, we are seeking to scale our high-performing team.

Interested in learning more about life at Hiive? Check out our careers page to see how you can grow with us!

As a Salesforce Administrator at Hiive you will join our fast moving Sales Operations team. This role is ideal for a system health and maintenance enthusiast who also excels at collaborating with the business to solve problems and optimize processes.

You will manage the daily operations of our Salesforce instance, including gathering requirements, documenting procedures, and implementing declarative solutions. This role is particularly well-suited for someone who thrives in high-volume, detail-oriented environments, enjoys hands-on data work, and can identify opportunities to improve and automate processes over time.

In this role, your responsibilities would include:

Data Operations & Integrity (Primary Focus)

• Executing high-volume data operations with precision, including:

• Deduplicating and merging records (Contacts, Accounts, and custom objects).

• Performing bulk updates and backfills across Salesforce.

• Updating and correcting lookup relationships between records.

• Cleaning and standardizing datasets imported from CSVs or external source.

• Using deduplication tools (such as DataGroomr) and Salesforce native deduplication to design and executing structured deduplication workflows.

• Identifying and resolving missing or incomplete data, broken relationships between objects, conflicting or duplicate records.

• Performing ongoing audits to ensure Salesforce remains a reliable source of truth.

Salesforce & Operational Support

• Acting as a primary executor for Salesforce requests, such as fixing incorrect records/relationships, updating fields and statuses based on business needs, supporting campaign builds and outreach lists from spreadsheets, troubleshooting data-related issues impacting reports or workflows.

• Triaging and completing a steady stream of operational tickets with speed and accuracy.

• Serving as a key point of contact for end-user support, including debugging Flows, permissions, and data issues.

• Collaborating closely with Sales, Marketing, Execution teams to ensure CRM reflects real-time activity.

Go-to-Market Workflow Support

• Developing a strong understanding of how Salesforce supports investor and client activity tracking, transaction and pipeline workflows, reporting and analytics.

• Supporting initiatives such as backfilling missing data, updating lifecycle fields and statuses, ensuring consistency between different data sources.

Process Improvement & Light Automation

• Identifying patterns in repetitive manual work and propose improvements.

• Designing, building, testing, and deploying scalable declarative solutions (Flows, validation rules, page layouts).

• Balancing speed of execution with long-term system scalability.

Platform Administration & Collaboration

• Performing daily administration and maintenance of the Salesforce environment, including user management, data integrity checks, system health monitoring, security settings.

• Supporting onboarding of new Salesforce users.

• Working closely with developers and analysts to design effective solutions to business challenges.

• Developing documentation, training materials, and support user adoption of Salesforce best practices.

Required Skills:

• 2–5 years of hands-on Salesforce Administration experience, ideally within large enterprise or financial services environments.

• Salesforce Certified Administrator, Advanced Administrator, or equivalent certifications.

• Strong experience with data-heavy Salesforce work, including deduplication and record merging, bulk data updates and backfills,, managing lookup relationships and data consistency.

• Strong proficiency in building, maintaining, and debugging advanced Salesforce Flows.

• Proficiency in SOQL for data validation, analysis, and debugging.

• Experience supporting data imports, pipelines, or backfills.

• Solid understanding of Salesforce data models, including custom objects.

• Highly organized and detail oriented, with the ability to manage and prioritize multiple concurrent tasks.

• Strong process documentation skills and the ability to translate business needs and propose technical solutions.

• A proactive, self-starter mindset with strong ownership and follow-through.

Preferred Skills:

• Additional Salesforce certifications, such as Advanced Administrator or Platform App Builder.

• Advanced SOQL skills and a foundational understanding of Apex.

• Experience with other CRMs or integrations with ERP systems.

• Familiarity with agile development methodologies.

Hiive is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.