Salesforce Administrator

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, with 115 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player.

We’re looking for a Salesforce Administrator to help evolve and maintain the sales processes, systems and data architecture that will power our future.

As a Salesforce Administrator, you’ll be responsible for designing, administering, and optimising the core operational systems that support our end-to-end customer journey at itsme®. This role ensures that revenue generating teams operate efficiently through well-structured systems, accurate data, and streamlined workflows.

This position focuses on the administration and optimisation of Salesforce and Zendesk platforms, while also supporting the integration and operational enablement of the itsme® Business Portal used by partners and resellers.

This role is cross-functional and operational in nature, suited for someone who takes ownership of systems and processes, continuously improves operational efficiency, and equips teams with the tools and structure needed to scale efficiently.

What your job looks like

• Revenue Process Optimisation: Own the administration, configuration, and continuous optimisation of Salesforce to support sales, partnerships, and account management activities. Design and maintain data models, custom objects, workflows, validation rules, and automations that enable scalable revenue processes across the lead-to-opportunity lifecycle, account and opportunity management, and the end-to-end order-to-cash workflow.

• Support Process Optimisation: Continuously improve support operations processes by managing and maintaining Zendesk to govern partner, customer, and technical support workflows. Scope and configure ticketing structures, routing rules, automation, and service-level management to ensure efficient ticket intake, case lifecycle management, escalation handling, and resolution tracking.

• Developer Portal Integration: Optimise the operational integration of the itsme® Business Portal with internal systems such as Salesforce and Zendesk. Working closely with product and engineering teams, you will define and maintain scalable partner onboarding workflows, whilst implementing data synchronisation and process automation.

• Data Accuracy, Reporting & Insights: Ensure high data integrity across Salesforce and Zendesk by maintaining consistent data structures, governance, and quality controls, while enabling business decision-making through reliable reporting, operational dashboards, and actionable insights.

• Collaboration & Enablement: Collaborate cross-functionally with senior leadership to gather operational needs, refine process handoffs, and ensure alignment across departments. Act as a liaison between process owners and technical teams to translate business requirements into scalable solutions. Create training materials and documentation for revenue-related systems and processes. Promote adoption and compliance through education and clear communication.