Sales Support Specialist

Sales Support Specialist (Full-time, Permanent)

Hybrid - 3 to 4 office days, Sydney

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world’s best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you’ll find direction, opportunity, and belonging with us. 

What does a Sales Support Specialist role mean at Prinova?

We are offering an opportunity for a Sales Support Specialist to join our commercial team.

The role supports day‑to‑day commercial operations, including order processing, customer and supplier coordination, pricing support, inventory oversight, and CRM administration.

The position can be tailored to a candidate’s primary strengths in sales support or procurement, with close collaboration across sales, purchasing, logistics, quality, and finance teams in a fast‑paced, international environment.

What’s in it for you?

Personal growth, including training and development opportunities

Travel

Discretionary Bonus 

What to expect?

Take, confirm, and accurately input customer sales orders and purchase orders.

Support purchasing activities for assigned product categories and liaise with global purchasing teams to ensure timely procurement.

Prepare and issue price quotations and assist with tender documents and contract renewals in collaboration with Product Management and the sales team.

Support lead qualification and assist sales representatives with follow‑ups on quotes, opportunities, and sample requests.

Act as a key point of contact for customer queries, ensuring timely and professional responses.

Monitor customer accounts and coordinate closely with sales, purchasing, logistics, quality, and finance teams to ensure smooth order fulfilment.

Manage product sample requests, including arranging shipments, handling samples in the office, and liaising with warehouses.

Provide customers with requested quality documentation and liaise with the Quality team as required.

Monitor shipments and proactively communicate any customer issues, delays, or operational changes to the sales team.

Review and monitor stock levels for key accounts to ensure sufficient inventory to meet contractual obligations.

Maintain accurate and up‑to‑date records in the CRM system, including opportunities, quotations, and account data.

Support Finance with new customer set‑ups and credit limit updates.

Produce reports for senior management and provide general administrative support, including arranging travel when required.

Does this sound like you?

Fluent in English; additional languages are an advantage.

2+ years’ experience in procurement, commercial support, or a similar role within a fast‑paced supply chain environment.

Strong analytical and Excel skills (advanced formulas, pivots); Power BI experience desirable.

High attention to detail, able to manage multiple priorities and work to deadlines.

Confident communicator with strong stakeholder and customer service skills.

Familiarity with CRM/ERP systems and strong commercial awareness.

Professional, proactive, and adaptable, comfortable working under pressure and with changing priorities.

Interested? We would love to hear from you.

Submit your CV by clicking Apply.

If you have any further questions or would like to see the full job description, please email us for an informal chat [email protected]