SALES SUPPORT SPECIALIST

The Third Estimate has served our Northeast Ohio community for over 30 years— since 1996. We are a family-owned and locally operated business in Solon, Ohio. Our company strives to provide superior customer service, integrity, and trust. We take pride in our top-notch craftsmanship, so we only offer the best high-quality products in the exterior home improvement market for roofing, windows, siding, and gutter systems.

We are seeking an inbound/outbound SALES SUPPORT SPECIALIST

to follow up on existing leads. This person will be responsible for building customer relationships, identify customer needs, setting appointments and provides all necessary information to both the customer and staff.

Core Responsibilities

Manage high-volume inbound & outbound calls
• Identify homeowner needs through confident, consultative conversations
• Educate customers on roofing, siding, windows, and exterior solutions
• Schedule qualified, high-intent appointments for our Sales team
• Re-engage warm leads and past customers
• Maintain detailed CRM documentation
• Collaborate with Sales & Operations to ensure seamless handoffs
• Consistently hit — and exceed — daily & monthly KPIs

Basic Qualifications

Excellent communication skills

High School Diploma (OR) GED Equivalent

1 year of previous customer service experience

Must be dependable, maintain regular attendance and be punctual

MS Office Proficiency

Data Entry Experience

Preferred Qualifications

Previous experience in the home improvement industry

Previous sales experience and/or outbound call experience

Strong multitasking, time management, and target achieving skills

Strong management and organizational skills

Negotiation abilities

Good knowledge of CRM practices and system

We offer competitive pay, incentives, bonuses, long-term stable employment, and a fun family environment! We will provide excellent training with ongoing support as it’s our mission to ensure teamwide success and to continue our growth. We are an ambitious growing company that seeks highly motivated ambitious people.

The Third Estimate is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. The company will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation imposes an undue hardship on the operation of our business. If you need assistance to perform your job duties because of physical or mental condition, please contact the Human Resources department.