Sales Support Specialist - Revenue Operations

About Us

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as Sales Support Specialist at Civica

As a Sales Support Specialist within Civica’s Revenue Operations function, you will play a critical role in supporting the sales lifecycle by ensuring operational excellence, exceptional customer experience, and efficient internal coordination. This role provides direct support to the Sales team and contributes to overall revenue performance by managing sales processes, data accuracy, customer interactions, and pipeline health.

Key Responsibilities:

• Deliver responsive, professional customer support, managing enquiries, resolving issues promptly and maintaining a consistent, positive customer experience.
• Process and coordinate sales orders accurately, ensuring correct documentation, smooth workflow and effective collaboration with finance, delivery and customer success teams.
• Maintain high‑quality CRM data, keeping customer records, opportunities and activity logs up to date while supporting data integrity and reporting accuracy.
• Provide comprehensive sales coordination, including scheduling, proposal and contract preparation, tender support and timely administration across new business and renewals.
• Support sales performance through reporting and pipeline activity, preparing dashboards, tracking key metrics, identifying leads and contributing to cross‑functional alignment and process improvement.

Requirements:
• Experience in sales support, sales operations or revenue operations, with a solid understanding of B2B sales cycles, funnel metrics and supporting sales teams.
• Highly organised and detail‑focused, able to manage multiple priorities while maintaining accuracy in documentation, data and processes.
• Strong communicator and collaborator, confident working across departments and providing clear written and verbal communication.
• Proficient with CRM and sales productivity tools, including Salesforce, Dynamics, HubSpot or similar, with strong analytical skills and confidence working with data.
• Customer‑focused mindset, able to deliver excellent service while supporting lead generation, pipeline development and smooth operational workflows

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits:
Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.