Sales Support Specialist

Galvion – We exist to enable your mission:

At Galvion, we are passionately committed to providing leading-edge solutions and equipment that enhance the overall agility and survivability of modern warfighters and tactical operator.

We design, develop and deliver best-in-class head systems, as well as innovative power and data management solutions for military and tactical operators worldwide. We engineer advanced concept, integrated systems that will be critical to meet the challenges of tomorrow and beyond.

THE OPPORTUNITY

This individual will be the backbone to Galvion’s revenue team and customer base. Specifically, the Sales Support Specialist will assist Galvion in meeting sales objectives and strategies by providing key support such as processing customer orders, answering external and internal product questions, communicate with operations, marketing, logistics and finance and ensuring the Galvion’s external and internal customer needs are met. 

SPECIFIC ESSENTIAL DUTIES & RESPONSIBILITIES

This position will be responsible for the following, with emphasis on specific accounts or customer service areas as assigned by the supervisor:

Interface for all customer telephone calls and emails, proactively selling Galvion’s solutions

Perform sales support activities including, but not limited to, providing quotations, sales materials (datasheets, test reports, reports, etc), freight estimates, lead times and processing of sample requests

Coordinate and manage support tools such as, Databases, Educational Tools, Trial and Evaluation programs and more

Understanding applicable standards and requirements for military helmets and power management

Provide support in government tenders and Request for Proposals

Coordinate order fulfillment process to include system processing of standard and custom orders whether for end users, distributors, or marketing events across all product lines

Oversee small and medium sized sales projects and deliveries

Recognize and adhere to domestic and international export regulations as needed

Prepare export documentation as needed

Prepare documentation for customer invoicing

Assist with maintaining accounts receivable for all customers

Cross trained to support additional elements within the sales and marketing teams

Participate in ongoing efforts to establish processes and best practices in conjunction with Customer Service Supervisor, utilize the Company’s Corrective Action Process to determine and correct process or product issues

Other work duties as assigned.

Knowledge, Skill & Experience Requirements

Associates degree business or related field or equivalent combination of education and experience.

2-3 years of customer service experience preferred (international customer service a plus).

Independent, self-motivated, and ability to work efficiently under tight deadlines.

Proficient computer skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint.

Must be able to learn and adapt to new ERP systems quickly

Working knowledge of international shipping regulations preferred

Keen ability to analyze problems, gathers pertinent data, and recognize/recommend solutions.

Excellent interpersonal and customer service skills.

Ability to multi-task and work with a high sense of urgency in a fast-paced work environment.

Excellent communication and organizational skills with strict attention to detail.

Cooperative attitude with team-oriented disposition plus excellent interpersonal and customer service skills.

Must be extremely flexible to meet changing environments of a thriving business

Ability to work additional hours, as needed.

Maintain professionalism and good working relationships with others.

Military experience is a plus.

Galvion  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.