Sales Support Specialist

Job Title:          

Sales Support Specialist

Location: 

In Office - Fayetteville GA

About Us: 

Join a Global Leader in Commercial Mowing Innovation 
 
Trimax Mowing Systems is a rapidly growing, globally recognised leader in commercial mowing equipment. For over 40 years, we’ve proudly designed, manufactured, and distributed world-class mowing systems built on innovation, reliability, and exceptional performance. With operations across New Zealand, Australia, the UK, Europe, and the USA, our commitment to excellence and customer-first approach has made Trimax a trusted name worldwide. 

As we continue expanding our commercial capabilities, we are seeking a team-oriented Sales Support Specialist to serve as the central liaison in the Trimax US sales process.

Our Culture:

At Trimax, our culture is the foundation of our success, defined by: 

Focus on Customer Success: Our growth is based on mutual success. When our customers succeed, we succeed.

One Team: We cultivate a diverse global team who win and lose together. 

Be Curious and Humble: We are open minded and low ego.

Committed to Safety: We safeguard the well-being of our team, our customers, and the public. 

Be Bold & Take Action: We are hungry for success, move quickly and we are not afraid to make mistakes. 

Find a Better Way: We have culture of innovation and continuous improvement in product, process and ourselves. 

Your Role - Overview:

The Sales Support Specialist provides essential administrative and operational support to the Regional Sales team and Sales Enablement functions. This role ensures the smooth day-to-day execution of quoting, order tracking, customer communications, and CLM maintenance. Additionally, this position supports customer facing office functions, including inbound phone and email handling, as well as coordination with finance providers.

This position is based at our Fayetteville, GA office and works closely with both internal teams and external partners to support the overall sales process.

Core Responsibilities:

Prepare and deliver sales quotes in coordination with Regional Sales Representatives

Manage order entry, tracking, and documentation within sales processing tools

Maintain CLM and ERP data integrity to support accurate reporting and operational reliability.

Serve as a coordination point between sales, operations, finance, and customers.

Organize and prioritize inbound requests from email, phone, HubSpot tasks, and Teams.

Monitor account balances and coordinate with the finance team to minimize delays.

Support preparation of sales materials and internal reporting as required.

Operating Expectations

Comfort working across Trimax sales and operations tools simultaneously.

Ability to manage multiple open tasks without losing accuracy or momentum.

Self-directed workflow management without reliance on constant supervision.

Strong attention to detail with low tolerance for repeated errors.

Clear and professional communication in both structured and unstructured sales environments.

Adaptability to evolving systems, processes, and team dynamics.

Product Knowledge:

Develop an understanding of the products or services offered by the company. 

Assist customers in understanding product features and benefits. 

Understanding of our customer lead generation and sales/marketing tools such as websites, apps, e-commerce store. 

Core Systems Environment:

HubSpot CLM – opportunity tracking, task management, communication logging, and pipeline accuracy.

Microsoft Dynamics 365 (D365) – pricing, order entry, account management, invoicing, and fulfillment workflows.

Microsoft 365 Suite – Outlook, Excel, Teams, and shared file systems for collaboration and reporting.

The role requires frequent switching between HubSpot, D365, email, and internal communication channels while maintaining accuracy, responsiveness, and situational awareness.

Key Qualifications:

Associate degree or equivalent experience in business administration, sales support, or a related field

2+ years of experience in a sales support, inside sales, or administrative role

Strong attention to detail and high accuracy in data handling and communication

Proficient in Microsoft Office Suite, especially Teams and Excel

Familiarity with CLM systems (e.g., Salesforce, HubSpot) and basic sales reporting

Experience with ERP or quoting systems (e.g., D365, SAP) preferred

Demonstrated ability to learn and operate new digital systems

Excellent verbal and written communication skills

Ability to thrive in a fast-paced, collaborative environment

Positive, team-oriented attitude with a proactive approach to problem-solving

Committed to supporting customer success

What We Offer: 

Competitive Salary & Benefits Package

401(k) Retirement Plan with Company Match

Comprehensive benefits, including health/dental/vision/ disability/life insurance at No Cost to the Employee

Professional Growth Opportunities

Supportive & Collaborative Work Environment

Paid Holidays

Paid Time Off (PTO) Accrual

Why Trimax

At Trimax, we don’t just build mowers, we build lasting partnerships and pride ourselves on engineering excellence. You’ll be joining a dynamic, supportive, global team where innovation, collaboration, and personal growth are encouraged. 

This is a full-time role based in our Fayetteville GA office, with opportunities to work closely with and array of teams to make a visible impact.