Sales Support Specialist (CSR)

To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.

Why do you want to apply? The OIPS operations is striving to be  a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally.  O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement

The Sales Support Specialist (CSR) administers world class customer service while adhering to all internal and external guidelines (e.g., customer contracts, company policies and procedures, etc.)Through effective and efficient use of our company resources (e.g., manufacturing assets, systems and software, support staff). Other requirements include the development and maintenance of strong and positive partnerships with customers and internal business partners. This position contributes to the success of O-I Packaging Solutions (PS) strategic business priorities by providing service levels that improve operational excellence for our company and our customers.

The Sales Support Specialist (CSR) will:

• Provides internal business partners with insight on customers’ requirements, expectations and other pertinent competitive information.
• Consistently follows order entry processes and procedures to ensure order entry accuracy.
• Regularly reviews open orders to ensure completion through billing.
• Collaborates with internal business partners to support the management of customers’ glass container needs/requirements against production, shipments and inventory (PSI). Provide reports as needed.
• Responsible for logging customer complaints and collaborating with Credit Analysts concerning claims
• Facilitate unplanned repacks
• Communicate priority crossings to Operations.
• Generates customer specific reports (e.g., finished good and packaging material inventory, sales, and shipments), 
• Communicates Customer Owned Packaging requirements to the customer.  
• Support Sales Management on New Business Development (e.g., sample orders, stock price list quote)
• Contributes to overall sales and margin improvement by identifying and capturing margin leakage opportunities, e.g., out-of-pattern shipment, less-than-minimum run-up charge, over-aged inventory.

SCOPE AND IMPACT 

The SSR is the primary point of contact between OIPS and our customers. SSRs must maintain a positive attitude, coordinate customer service functions, and engage the appropriate internal business partners to meet/exceed customers’ requirements. 

• College degree preferred, high school or GED required
• Two years minimum experience in sales and/or customer service working in a fast paced and stressful environment.
• Demonstrated experience in problem solving.
• Strong communication & organizational skills.
• Detailed oriented
• Self-motivated with the ability to learn quickly.
• Strong/proficient computer skills, including Microsoft Office with emphasis on Excel and Outlook.
• SAP experience preferred.

What we offer at O-I:

Salary Range:  The expected salary range for this position is between $50,000 and $54,000 and includes a 5% quarterly bonus.  Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.

O-I offers a very generous benefit package – some of the highlights are:

• Relocation packages available  
• Vacation time and paid holidays 
• Medical, dental, prescription and vision care coverage
• Pre-tax accounts
• Well-being program which includes opportunity to earn employer contributions
• Life and AD&D Insurance
• Disability Insurance
• 401(k) retirement saving plans with employer contributions
• Financial advisors to assist with retirement planning and financial wellness
• Employee Assistance Program

O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance. 

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at [email protected] and let us know the nature of your request and your contact information.