Sales Support Representative (Outbound Appointment Setting) - Work from Home

The Sales Support Representative (Outbound Calling) is responsible for converting a high volume of warm leads into booked and attended chiropractic appointments through proactive outbound calling and structured follow-up. This role is highly sales-focused and suits a driven, target-oriented professional who can confidently qualify leads, handle objections, communicate service value, and maintain a high-energy customer experience while working in a fast-paced, KPI-driven environment.

• Proactively manage and convert a high volume of warm leads through outbound calling, with a strong focus on securing booked appointments.
• Respond to inbound enquiries across phone, email, social, and online channels while prioritising outbound follow-up to maximise conversion.
• Qualify leads by identifying needs, addressing objections, and guiding prospects toward booking.
• Apply consultative selling techniques to communicate the value and benefits of chiropractic services.
• Consistently meet and exceed KPIs relating to call volume, bookings, and conversion outcomes.
• Maintain structured and persistent follow-up across all active leads.
• Accurately record lead interactions, outcomes, and next steps within the CRM system.
• Track performance against key metrics including contact rate, booking rate, and attendance outcomes.
• Schedule initial consultations and follow-up appointments, ensuring strong attendance through confirmations and reminders.
• Coordinate with chiropractors and clinic staff to support appointment availability and utilisation.
• Provide clear guidance on pricing, packages, and payment options to support conversion.
• Process payments where required.
• Deliver a professional, empathetic, and high-energy customer experience throughout the patient journey.
• Support additional administrative and operational tasks as required.
• Other position-level duties as they arise.

Requirements:
• Proven experience in high-volume outbound sales, call centre, appointment setting, or a similar conversion-focused role.
• Demonstrated success in achieving or exceeding sales, booking, or conversion targets.
• Strong objection handling, closing, and consultative selling skills.
• Experience working in healthcare, allied health, wellness, or patient services environments is highly preferred.
• Experience supporting the US market is highly preferred.
• Exceptional verbal and written English communication skills.
• Strong organisational and time management skills with the ability to manage a large volume of leads effectively.
• Experience using CRM systems for lead management, follow-up tracking, and activity recording.
• Resilient, proactive, and comfortable working in a KPI-driven environment.
• High attention to detail and accuracy in managing patient and appointment information.
• Professional, reliable, and able to work both independently and collaboratively within a team.
• Comfortable working in a performance-based environment with incentive and bonus structures.

Benefits:
Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Mon - Fri: 10:00 PM – 7:00 AM PHT (adjustments will be made for daylight saving time)
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/