Sales Support Executive

Integrity360 is the largest independent cyber security provider in Europe, with a growing international presence spanning the UK, Ireland, mainland Europe, Africa and the Caribbean. With over 800 employees, across 14 locations, and six Security Operations Centres (SOCs)—including locations in Dublin, Sofia, Stockholm, Madrid and Cape Town—we support more than 2,500 clients across a wide range of industries.

Over 80% of our team are technical experts, focused on helping clients proactively identify, protect, detect and respond to threats in an ever-evolving cyber landscape. Our security-first approach positions cyber resilience as a business enabler, empowering organisations to operate with confidence.

At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.

Job Role & Responsibilities
- Actively contributes to the growth of Integrity 360 business through providing sales support 
to the Field and Desk Based Teams customer base you are aligned to.

- Management of inbound customer calls on the mail sale phone number
- Liaising with distribution partners to ensure quotes are requested, checked for accuracy, and 
uploaded to Salesforce
- Ensure customer records are kept up to date on CRM tool
- Ensure and that orders are processed, and PO are issued to Partners in timely manner
- Prepare and send welcome packs to customers following receipt of orders
- Use online partner portals to keep vendors informed on opportunities
- Assist with internal queries from finance, operations, resourcing, and technical teams
- Hold regular review session with the Field and Desk Sales Team’s that you are aligned to, 
providing updates on any issues / risks

Order Management
- Complete Due Diligence on order processing e.g. are EE’s, PO’S attached to OPP
- Assist virtual team with the resolutions of queries on orders processed
- Provide updates on open orders and any potential delays
- Liaise with resourcing team on open projects and provide customers with updates 
where no PM resource is assigned
- Production of customer welcome packs

Finance
- Resolution of customer billing queries
- Ensure PO’s are receipted in a timely manner and the renewal details are entered 
correctly

Operations
- Process Deal Registration
- Creation of new product codes on Salesforce
- Production of SOW for Client Partners

Competencies
- Adopts and practises a Right First-Time approach
- Ability to work independently and be a self-starter while also being capable of working 
- within a dynamic and highly distributed team environment.
- Understanding of the sales process, margin retention, and the ability to collaboratively.
- Excellent written and verbal communication skills.
- Experience in Microsoft Office
- To maintain regular and focused contact with members of the virtual team including, PreSales, Practice Consultants, Project Management and Service teams

What you bring to us

- Should have 2 years sales support / account executive
- Works on own initiative and is continually looking at ways to improves performance
- Demonstrate an understanding of the Integrity360 portfolio and competitive market
- Awareness of the Business Arena

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