Sales Support Coordinator, Renewals

The Sales Support Coordinator for Renewals plays a key role in ensuring we engage with our resellers via phone, email or chat for renewal enquiries and preparation of sales quotations for our portfolio of innovative technology solutions. The team take pride in being very responsive and maintaining a quick turn-around time getting back to our reseller enquiries.

The position requires a general understanding of the various product ranges Wavelink promotes (product training will be provided). This position works and collaborates with all facets of the Wavelink internal functional areas to deliver value to our customers and team members.

Other Job Responsibilities include:

Managing renewals based on expiry date or incorporating additional products / services into co-term renewals.

Identify aging customer sales to present trade up opportunities

Be the prime contact for all inbound phone communication relating to renewals

Updating our CRM system and generating reports

Negotiating with multiple stakeholders on renewals

Working to understand the intricacies of client requirements

Create new quotes

Identify cross sell opportunities

Collaborate with internal teams

Competencies required for the job:

Ability and experience to work under pressure

Superior communication skills (verbal and written)

High levels of energy, drive and enthusiasm

Highly organized with a high attention to detail and multi-tasking skills

Team player with a “can-do” attitude

Ability to learn and retain product information about Wavelink products and how they integrate with other complementary products promoted by our resellers (training and certifications will be provided)

Experience with excel

Previous customer service experience

Procurement system experience would be highly regarded

Wavelink is highly customer focused and this role is imperative to ensuring customer requirements are fulfilled in order to grow our business. This role provides the opportunity to be part of a team in a dynamic company where you can develop and grow.

This role is based in our Hawthorn Office, the environment is vibrant with many social events throughout the year.