Sales Support

Position Title: Sales Support

Location: Mississippi College, 200 Jefferson St, Clinton, Mississippi 39058

Contract Type: Part-Time, Permanent

Working hours: 15-20 hours per week

About BibliU

BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.

Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 90% CAGR in the last three years to $100m per year. Our last significant fundraise was $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises. 

In late 2023, we acquired Texas Book Company (now ‘BibliU Campus’) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US. Since the addition of BibliU Campus, our US organic growth has exploded and is now 90% of our business. We are very excited about our growth and are expanding the team to meet our new market potential!

We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials.

Position Overview: 

As a Retail Sales Support team member, you will work closely with store leadership to create an organized, customer-focused campus store environment. This position will be supporting during one of our busiest periods, with a special focus on early and steady order fulfilment. The role may involve responsibilities across cash registering, customer service, textbook handling, and shipping/receiving support.

This position is ideal for individuals who enjoy fast-paced work, retail environments, and delivering great service. May be required to work at both, the main campus bookstore in Clinton, Mississippi and the Law School campus bookstore in Downtown Jackson, Mississippi depending on operational needs.

Key Responsibilities

Cash Register

Operate the cash register accurately in line with store policies and procedures

Check in, price and display supplies and general merchandise 

Participate in inventory counts and help track stock levels

Record price changes and promotions accurately

Notify appropriate staff about out-of-stock or defective items 

Report marketing trends and customer feedback to supervisor 

Complete and additional duties as assigned

Customer Service

Engage customers on the sales floor with information, support, and a positive attitude.

Maintain clean, organized, and well-merchandised store displays.

Support customers in person, via phone and email 

Manage and fulfil customer orders

Textbook Department

Assist customers in locating and purchasing course materials.

Stock and merchandise textbooks to ensure easy access and visual appeal.

Support daily upkeep and organization to meet sales and service goals.

Shipping & Receiving

Receive and check in incoming merchandise and supplies.

Organize back-stock to ensure efficient restocking of the sales floor.

Prepare and process outgoing shipments, customer orders, and returns.

Must be able to lift up to 40lb unassisted.

Qualifications

Retail or customer service experience preferred but not required.

Ability to work quickly and accurately in a busy environment.

Team-oriented and dependable, with good attention to detail.