Sales Support Associate

Sales Support Associate
Location: Waterloo, ON
Term: Permanent, Full Time
Anticipated Start Date: As soon as possible
Type: In-Office

Full transparency: we work a little differently around here.
This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At 45Drives, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you’d want to be a part of and help grow?

👉 https://workdifferently.info/

About Us
45Drives is a growing technology company focused on delivering high-performance, open-source storage solutions to customers around the world. Built on a foundation of transparency, innovation, and customer-first thinking, we empower businesses to break free from proprietary systems and take full control of their infrastructure.

Our team is made up of curious, driven individuals who are passionate about solving complex challenges and supporting one another along the way. At 45Drives, we don’t just sell hardware—we build relationships, provide guidance, and create solutions that truly meet our customers’ needs.

As we continue to grow, we’re looking for people who are excited to be part of a fast-paced, collaborative environment where their work directly impacts customers and the future of open-source technology.
👉 www.45drives.com

About the Opportunity
Be the front line of our customer experience—supporting sales operations while ensuring every customer interaction is smooth, informed, and impactful.

Respond to incoming customer inquiries and provide timely, helpful updates

Act as a first point of contact for operational and sales-related questions

Prepare and send quotes, proposals, confirmations, and sales documentation

Follow up on missing information or documentation to keep deals moving forward

Enter, update, and maintain accurate records in CRM systems

Process orders, contracts, purchase orders, and invoices

Track order progress, deliverables, and deadlines to ensure on-time execution

Coordinate with internal teams including engineering, production, finance, and logistics

Schedule client meetings and follow-ups to support the sales cycle

Ensure customer requirements are clearly communicated across internal teams

Maintain organized and up-to-date customer account files

About You

Our ideal candidate is organized, people-focused, and thrives in a fast-paced environment where details matter and communication is key. You bring a strong service-oriented mindset—you enjoy interacting with people and take pride in helping customers solve problems and creating a positive experience. Here’s what you’ll need to succeed:

Education: Post-secondary education in business, administration, or a related field is an asset

Experience: Previous experience in sales support, administration, customer service, or a similar role is preferred

Skills:

Strong communication skills—both written and verbal

Highly organized with excellent attention to detail

Ability to manage multiple tasks and deadlines simultaneously

Comfortable working with CRM systems and standard business software

A proactive mindset with strong follow-up habits

Ability to collaborate across teams and keep everyone aligned

A customer-first attitude with a problem-solving approach

Why us?

At Protocase, we believe in recognizing and rewarding hard work and dedication.

A total compensation package made up of a base salary and performance-based incentives, typically averaging between $50K–$60K, with top performers earning $75K+.

In addition, you can look forward to:
🏆 Training and Growth: Leadership training and continuous development opportunities
👩‍⚕️ Comprehensive Health Care Plan: Medical, dental, life insurance, and group benefits
🏡 Community & Team Culture: A collaborative environment where your ideas matter
🏖️ Vacation: Generous vacation policy that grows with your tenure
🌄 Meaningful Work: Be part of a team shaping the future of open-source infrastructure

Ready to Join Us?
If you thrive in a fast-paced environment where your attention to detail and coordination skills make a real difference, we want to hear from you. Apply today and help keep our sales engine running strong.