Sales Support Analyst I

NielsenIQ is seeking a talented Sales Support Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Sales Support Manager, this role will work with cross functional teams (Sales, Sales Operations, Product, Customer Success, Finance) to identify and manage the right mix of tools and processes to assure a healthy pipeline and move opportunities to recognize revenue faster. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in all stages in sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills. 

Responsibilities 

• Create and update sales opportunities in CRM to ensure a healthy pipeline. Manage tasks to progress opportunities to revenue as quickly as possible; including assisting with PO tracking and management, processing of orders, billing and coordinating with cross-functional team members on product delivery as applicable to ensure a stellar customer experience (includes Sales operations, Product, Finance, and Delivery).  
• Help drive the development, automation, governance, measurement and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support 
• Partner closely with major business functions across the quote to order life cycle including Product, Finance, Sales, Order Management and Legal to resolve order questions and process orders quickly without error 
• Drive compliance with company policies, business rules and revenue recognition principles 
• Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner   
• Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the sales cycle and alert sellers of at-risk opportunities to ensure teams stay on track to meet or exceed sales goals. 
• Proactively identify opportunities to improve the sales process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency across the sales cycle  
• Serve as an expert on internal sales processes related to pricing, quoting, legal, ordering and delivery to guide sellers on best practices and ensure adherence 

• 2+ years of related work experience in Sales Support, Deal Desk or Finance 
• Bachelor’s degree  
• Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions  
• Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met 
• Skilled at building strong working relationships with team members in varying departments and/or levels of management. Service attitude  
• Ability to manage multiple projects simultaneously while meeting deadlines 
• Understanding of the sales cycle and common pain points sellers encounter with a desire to drive improvements 
• Experience building and / or using sales performance reporting in a CRM, PowerBI or similar software 
• Excellent written, verbal and active listening skills  
• Ability to drive productivity working in a remote, fast paced environment 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion