Sales support administrator

Join Our Team as a Sales support administrator 

At Vandapower, a rapidly growing international leader in industrial battery components with locations in the United States, Belgium, and the United Kingdom, we pride ourselves on delivering high‑quality products and exceptional customer service.
We are currently seeking a professional and detail‑oriented Inside Sales Representative to strengthen our office-based sales operations and support our global customer base.

This role requires strong communication skills, a structured way of working, and a basic level of technical understanding to effectively guide customers and handle product‑related inquiries.

Key Responsibilities

Customer Communication

Serve as the primary point of contact for customer inquiries and requests

Manage customer interactions via phone calls, emails, and occasional visits

Maintain and develop long-term relationships in a professional and service‑oriented manner

Order Management

Process customer orders accurately and ensure timely delivery

Proactively follow up on delayed or missing orders

Provide customers with regular updates regarding their order status

Issue Resolution

Handle customer complaints with professionalism and clarity

Organize returns, coordinate shipments, and manage credit notes

Act as the internal advocate for customer needs and concerns

Data & CRM Management

Maintain accurate and complete customer data within the CRM system

Create new customer profiles and monitor account activity

Sales Team Collaboration

Work closely with Customer Business Developers

Support customer meetings and identify opportunities for additional sales support or cross‑selling

Product & Quotation Management

Develop solid product knowledge, including basic technical understanding

Prepare quotations, ensure correct system handling, and follow up in a timely manner

Note: This position is fully office-based and requires strong administrative precision and the ability to understand technical product details.

What We Offer

A dynamic and international company environment

Opportunities for personal growth and career development

Thorough, hands-on training and continuous learning possibilities

Supportive guidance and constructive feedback

A team of dedicated and collaborative colleagues

Company events, team-building activities, and after‑work gatherings

Candidate Profile

Strong ability to build professional relationships and propose thoughtful solutions

Fluency in English; Spanish is considered an advantage

Preferably some experience as an Inside Sales Representative

Excellent administrative, organizational, and multitasking skills

Ability to remain calm and composed in challenging situations

Strong communication and negotiation abilities

High degree of professionalism, reliability, and integrity

Comfortable working closely with teams across departments and regions

Our company values — Straight Talk, Respect, Reliability, and Drive to Excellence — are central to our culture. Candidates who identify with these values are encouraged to apply.