Sales support administrator

Join our Team!

Do you have a knack for building strong relationships, solving challenges on the fly and a passion for customer satisfaction? At Vandapower, we are a fast-growing global leader in industrial battery components, with locations in the US, Belgium and the UK. As an Inside Sales Representative, you’ll be at the heart of our customer success, working with a multicultural and international team to bring innovative solutions to our customers.

Your responsibilities include:

Customer communication: Serve as the first point of contact for customers, handling inquiries, complaints and maintaining relationships through calls and visits

Order management and follow-up: Process orders, ensure timely delivery, proactively follow up on delayed or missing orders and provide regular updates to customers on order status

Issue resolution: Address customer complaints, organize returns and shipments, and manage credit notes, acting as the ‘voice of the customer’ within the organization

Data management: Maintain accurate and up-to-date customer information in the CRM system, including creating new customer profiles and tracking account statuses

Collaboration with the sales team: Work closely with the Customer Business Developers, participate in customer meetings and identify opportunities for cross-selling or additional sales support

Product knowledge and quotation management: Develop a deep understanding of products, handle quotations, follow up on quotes and ensure all quotes are generated through the system

What is in it for you?

A fast-growing, international company, multicultural environment

Growth opportunities & personal development

On-the-job training and numerous opportunities

Close follow-up and mutual feedback

Amazing colleagues

Teambuilding's and after works

Are you the right person?

You have a strong talent for building successful relations and finding creative solutions. You are fluent in English, Spanish is a plus. You preferably have a first experience as an Inside Sales Representative. You have remarkable administrative skills.

You can be calm in stressful situations and have excellent negotiation skills. As an Inside Sales Representative you are accurate, precise and have outstanding communication skills. Like being a busy bee? Great, because you are a real multitasker.

You will build a close working relationship with all involved team members in all the different departments (in Belgium and worldwide). You have a high level of professionalism and flawless integrity.

Our core values: Straight Talk, Respect, Reliability, Drive to Excellence shape our culture. If they resonate with you, we want to hear from you!

Not able to match all the boxes but feeling confident about being the right person in the right place? Great! Feel free to reach out. In a first talk we’ll check if there is a “click”, as this is very important to us.