Sales Strategy & Field Operations Manager

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

We’re seeking a strategic and results-driven Sales Strategy & Field Operations Manager to join our Sales Operations team. This role will serve as the key business partner to the Global Sales Solution Consulting (SSC) organization, while also contributing to global strategic initiatives. This role requires a hands-on operational leader responsible for helping design and execute the day-to-day operating model of the global SSC organization, while working cross-functionally with Sales Leadership, Finance, Marketing, Enablement, and other teams to align execution with business strategy and drive sustainable growth.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Key Responsibilities

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Act as the primary Field Sales Operations leader supporting the global Solutions Sales Consulting organization.

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Define, maintain, and evolve global SSC KPIs and dashboards, aligning SSC metrics to revenue performance.

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Standardize planning, execution tracking, and follow-through across SSC organization and within overall Revenue Operations planning schedules.

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Provide consistent visibility into performance, capacity, and execution risk.

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Support consistent global execution of global SSC initiatives.

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Establish scalable operating mechanisms as the organization continues to grow.

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Champion SSC impact and alignment with the cross functional organization.

Qualifications

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7+ years of experience in Sales Operations or a related field.

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Bachelor’s degree required; MBA or relevant advanced degree is a plus.

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Proven success developing strong relationships with sales leadership.

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Deep understanding of GTM design, sales planning, and operational strategy.

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Strong analytical skills and experience with sales performance metrics and systems (e.g., Salesforce, Tableau, Clari).

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Exceptional communication and collaboration skills, with the ability to influence at all levels.

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A proven ability to seamlessly shift between strategic planning and tactical execution.

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Experience working in a matrixed, fast-paced SaaS or technology environment preferred.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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