Sales Representative, Birthday Parties & Events

Sales Representative, Birthday Parties & Events 

More Than a Job – A Chance to Make a Difference!

Compensation: Commission based role, $50,000-$85,000 OTE, Current high performers earn ~$100,000

Locations: this is a fully remote role, we hire in the following states: Colorado, Utah, Idaho, and Montana. 

Why You’ll Love Working Here

Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families.

●  Be part of a team that delivers exceptional results
●  Help families create unforgettable memories
●  Opportunities for growth—we promote from within
●  Competitive pay, benefits, and recognition for great work 

The Role

Lava Island Sales Representatives are responsible for booking birthday parties and events. You’ll be the first voice families hear and the person who turns an inquiry into a confirmed celebration. This is a fast-paced role that blends customer experience with sales execution, and it’s ideal for someone who is confident on the phone, organized, and motivated by goals.

What You’ll Do

Convert inbound party inquiries into booked events through phone and text follow-up

Guide parents through party options and help them choose the best fit for their child, group size, and preferred date

Confidently handle common questions and objections with warmth and clarity

Secure bookings by confirming details, collecting deposits, and ensuring families know what to expect

Keep accurate records in internal systems so every party is properly scheduled and confirmed

Provide a concierge-level experience where parents feel supported, informed, and taken care of

Track your outreach and outcomes so we can improve performance, follow-up, and conversion over time

Collaborate with the team to keep lead response times fast and customer communication consistent

What Success Looks Like

Quick response time and consistent follow-through

Strong close rate and high-quality bookings

Clear communication that builds trust with parents

Excellent attention to detail, so nothing is missed after the call

Families finish the booking process feeling excited, confident, and supported

Meeting or exceeding booking targets

What We’re Looking For

Strong communicator who is friendly, confident, and professional on the phone

Comfortable with a high volume of outreach and follow-up

Organized and detail-oriented with strong execution and time management

Coachable, growth-minded, and motivated by goals and performance metrics

Tech capable and able to learn new systems quickly

Demonstrates the company values:

We’re Day Makers

We Raise the Bar

We’re All In

We’re Better Together

Requirements / Qualifications

1+ year of experience in sales, customer service, hospitality, retail, call center, or another customer-facing role is preferred

If you’re newer to sales, you must have a strong willingness to learn, be highly coachable, and be comfortable practicing scripts and receiving feedback

Comfortable asking for the booking, guiding customers to a decision, and handling common objections with confidence and warmth

Ability to work scheduled shifts (weekday and/or weekend availability based on park needs)

Reliable computer and internet connection, and comfortable working across multiple tabs/tools during calls

Why This Role Matters

Birthday parties are one of the most meaningful experiences we create at Lava Island. This role directly impacts revenue, guest experience, and the memories families take home. You’re not just booking parties—you’re helping parents plan a day their kids will remember forever.