Sales Operations workflow architect

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. For more information, visit www.blend360.com.

This role is an agent-first Sales Operations position focused on building scalable commercial intelligence systems rather than traditional reporting. You will design and continuously improve AI-enabled agents, workflows, metrics, and models that drive forecasting, pipeline execution, deal decisioning, and executive insights. 

You will partner closely with different internal departments to translate complex business questions into trusted, explainable systems that reduce manual effort and improve decision-making at scale. 

Key Responsibilities 

• Tune, validate, and improve agent outputs for accuracy, relevance, and explainability 
• Translate ambiguous commercial questions into structured logic that agents can execute 
• Define and maintain core sales metrics, data models, and commercial logic across systems 
• Ensure consistency across CRM, data warehouse, dashboards, and executive reporting 
• Partner with Finance to validate forecasting assumptions, models, and scenarios 
• Conduct deep-dive analyses on pipeline health, forecast risk, deal economics, and performance drivers 
• Build scenario models to support planning, tradeoffs, and leadership decision-making 
• Design and build low-code/no-code agents and automated workflows for recurring Sales Ops analysis 
• Review agent-generated reporting to ensure it is decision-useful and trusted 
• Design the logic behind dashboards, narratives, and executive-level insights 

• Experience building or maintaining: Metrics frameworks, Analytical models, Automated or semi-automated workflows 
• High comfort translating business questions into structured operational logic 
• Experience with low-code/no-code tools (e.g., n8n, Airtable, similar) or coding tools. 
• Familiarity with CRM architectures (HubSpot or equivalent) 
• Experience with BI tools (Power BI or similar) is nice to have. 
• Ability to partner effectively with both technical teams and commercial stakeholders 

What about languages? 

Advanced English proficiency is required for effective communication with international teams and stakeholders. 

How much experience must I have? 

We are looking for candidates with 5+ years in Sales Ops, Rev Ops, Analytics, or Commercial Operations. 

Our Perks and Benefits: 

📚 Learning Opportunities: 

• Certifications in AWS (we are AWS Partners), Databricks, and Snowflake. 

• Access to AI learning paths to stay up to date with the latest technologies. 

• Study plans, courses, and additional certifications tailored to your role. 

• Access to Udemy Business, offering thousands of courses to boost your technical and soft skills. 

• English lessons to support your professional communication. 

👩‍🏫 Mentoring and Development: 

• Career development plans and mentorship programs to help shape your path. 

🎁 Celebrations & Support: 

• Special day rewards to celebrate birthdays, work anniversaries, and other personal milestones. 

• Company-provided equipment.  

⚖️ Flexible working options to help you strike the right balance.    

Other benefits may vary according to your location in LATAM. For detailed information regarding the benefits applicable to your specific location, please consult with one of our recruiters.