Sales Operations Team Leader

Reporting to the Finance Manager, this role leads the IT Sales Support and IT Sales Operations teams, ensuring efficient processes across sales orders, invoicing, contract administration, and purchase order management.

The role acts as the main escalation point for internal teams, customers, and suppliers, maintaining high service levels, accurate reporting, and strong cross‑department collaboration. The position also supports IT projects, manages renewable products, works closely with Warehouse, NOC, IT Pre-sales, IT Projects, Management Accounting and IT Sales Teams to ensure smooth operational delivery.

The Team Leader drives continuous process improvement, ensures service level agreements are met, and supports the wider business in delivering a professional, dependable, and high-quality customer experience.

Your responsibilities as a Sales Operations Team Leader will be:

Line Management of the IT Sales Support and IT Sales Operations Teams. Leading, Recruiting and motivating the teams, ensuring adequate training is provided.

Continuous review of processes in-order to maximise efficiencies in both teams.

Oversee end to end sales order to sales invoicing processes including periodic/recurring billing routines.

Manage the purchase order creation, ordering processes and expediting of purchase orders through to successful delivery, for all Managed IT products and services. To include all monthly/quarterly/annual recurring and consumption-based services.

Ensure managed service contracts are accurately administered and billed including following procedures for the onboarding and offboarding of services.

Be the point of escalation for internal and external customer and supplier queries.

Make sure that SLAs and KPIs for both teams are met.

The monitoring of all team shared mailboxes to ensure queries are dealt with in an appropriate and timely manner.

Liaise with and build relationships with all Managed IT areas, to include Project Management, Pre-Sales, NOC, Professional Services and Sales Teams

Work alongside group Supplier Management Teams to manage IT suppliers and partners and to build effective relationships with those partners.

Assist with the management of internal IT Projects where required.

Ensure that the renewal of all renewable IT products is managed in an accurate and timely manner, within the team.

Ensure that all management reporting is completed accurately and distributed in a timely manner. Also action various ad-hoc reports as required by the business.

Liaise with the Warehouse and Field Engineering teams to ensure that the stock records are accurate.

Work with Management Accounting to ensure integrity of financial records

About you

Leadership skills and the ability to manage, coach and motivate a team.

A knowledge of IT products and services preferably gained in a sales, purchasing or technical environment.

Demonstrable customer service and financial administrative experience.

Proactive, positive, and solutions-focused approach, with the ability to perform well under pressure.

Ability to remain professional, adaptable, and flexible in a demanding environment.

Excellent written and verbal communication skills, with a strong ability to build effective relationships.

IT confident with a solid working knowledge of Microsoft Office and Outlook, especially Excel & Outlook.

Highly process-driven, with a continuous improvement mindset.

Strong organisational and time-management skills, with the ability to prioritise effectively.

High attention to detail, ensuring accuracy and quality in all work

Confident in challenging existing processes constructively to drive improvement

About us

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.

We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

A base salary between £35,000 - £35,700 per annum

Hybrid working structure with the flexibility to work from home for part of the week

A generous holiday allowance of 25 days plus bank holidays, which increases with length of service

An enhanced family leave package to support you and your growing family

Life Assurance, offering peace of mind with cover equivalent to four times your salary

Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme

Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends

Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.

We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers.