Sales Operations Analyst

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as Sales Operations Analyst at Civica

At Civica, we’re looking for a sharp, data-savvy Sales Operations Analyst who thrives on turning complexity into clarity. This is more than a reporting role — it’s an opportunity to shape how our revenue engine performs.

You’ll sit at the heart of our Sales Operations function, elevating our sales processes, strengthening data integrity across our Salesforce ecosystem and connected systems, and equipping our go-to-market (GTM) teams with insights that drive confident, informed decisions.

Partnering closely with Sales, Marketing, Finance and Customer Success, you’ll connect the dots between data, strategy and execution — ensuring our pipeline is transparent, our forecasts are trusted and our growth is built on precision.

What you’ll be doing

Own our Salesforce excellence – Safeguard data quality across Accounts, Contacts, Opportunities and Forecasting, ensuring pipeline health and forecasts are accurate, reliable and actionable. Partner with GTM teams to quickly resolve discrepancies and keep systems aligned.

Turn data into insight – Build impactful dashboards and reports that sharpen pipeline visibility, improve forecast accuracy and track sales performance. Analyse trends, conversion rates and funnel metrics to unlock smarter growth opportunities.

Optimise how we sell – Help design and scale efficient sales processes and workflows, working with Sales Enablement to ensure teams are confident, capable and set up for success.

Champion data governance – Uphold high data hygiene standards through regular audits and proactive improvements, driving completeness and consistency across CRM and forecasting tools.

Collaborate to accelerate growth – Partner with Sales, Marketing, Customer Success and Finance to align on KPIs and strategy, supporting territory planning, quota setting and compensation modelling where needed.

Requirements:
What you will bring

You’re a commercially minded, analytically strong professional who turns data into insight — and insight into action.

Core strengths

• Advanced analytical capability, with confidence building forecasts and improving performance using Excel, SQL or BI tools.
• Strong business and financial acumen, with a solid grasp of revenue metrics and sales strategy.
• Clear, credible communication skills, able to influence cross-functional teams and senior stakeholders.
• Experience enhancing sales processes and delivering operational improvements.
• A strategic, detail-oriented and data-driven approach to problem solving.

Additionally

• Exposure to CPQ, lead routing or territory management tools.
• Understanding forecasting methodologies and pipeline best practices.
• Comfort working in a fast-paced, high-growth B2B SaaS environment.
• 2–4 years’ experience in Sales, Revenue Operations or Business Analytics, with strong Salesforce proficiency and knowledge of B2B sales cycles and funnel metrics.

Benefits:
Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.