Sales Operations Analyst

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation and create meaningful digital experiences for millions of people around the world.

With more than 30 years of experience, serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us, and be part of a team that is not just keeping up with the digital future but is leading the way.

Summary:

The Sales Operations Analyst will be responsible for optimizing sales processes, providing analytical support, and managing sales tools to ensure that our sales organization operates effectively. This role requires a blend of proactive thinking, operational expertise, and excellent communication skills.

Role & Responsibilities:

• Act as the primary contact and escalation point for the global Sales team for day-to-day sales operations needs.

• Develop and improve the efficiency of the operational processes and workflows to enhance team productivity and sales performance.

• Assist in clean up, maintenance, and enforcement of proper usage of CRM tool and ensure data accuracy and integrity within all internal systems.

• Assist in managing the sales pipeline and providing pipeline inputs for financial forecasts, coordinating and facilitating sales transactions.

• Manage internal approval process of corporate contracts with global customers, including calculation of deals’ as sold effective rates.

• Analysis and approval of customer’s purchase orders and management of the internal license database of the sold products in Jira.

• Work closely with Business Profitability Management and Revenue Teams to perform additional sales deal and contract analysis and work interactively with the sales to maximize efficiencies for each sales opportunity throughout the sales process.

• Ensure adherence to company policies, industry regulations, and legal requirements in all sales activities.

• Collaborate with sales leadership to help with alignment of the sales strategies with overall business objectives and market opportunities.

• Work closely with Finance to provide oversight and execution of daily, weekly, and monthly reports, including pipeline management, sales analysis, win/loss analysis, and sales metrics.

• Help prepare presentations and materials for the sales team as needed.

Qualifications:

• Strong understanding and experience in working in a global sales team or with a global sales team

• Familiarity with any Sales Force automation tool

• Strong analytical skills with proficiency in data analysis and reporting tools

• Proven experience managing multiple priorities

• Ability to partner cross-functionally throughout the company

• Strong MS Excel and PPT skills

• Self-motivated and able to work in a fast-paced environment\

• Excellent communication skills

• Knowledge of business communication via emailing, presentations, and conference meetings

• Strong organizational and decision-making skills

Education

University Degree

"All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/ “Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)".

Connect with us on LinkedIn and stay up to date on our company news.

#LI-TM1

#LI-Onsite

"All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/ “Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)"

Connect with us on LinkedIn and stay up to date on our company news.

#LI-Onsite