Sales Operations Analyst (Remotely within Australia)

Job Summary

Under the general direction of the Operations Manager, the incumbent provides administrative support to the sales team, reporting & analysis of sales data, and sales user training with a high level of professionalism and organization in a fast-paced environment.

Essential job functions

• Support Sales reps to complete their day-to-day activities
• Responsible for enforcing company policies and procedures
• Create specific reports and dashboards for Sales Management to support strategic and tactical initiatives 
• Support data quality process to maintain effective customer and prospect information
• Complete special projects as needed and other duties assigned 
• Facilitate and train new and existing Salesforce users
• Continued databases clean up and testing of updates in Salesforce 
• Support order processing tasks and maintain responsibility for order consistency
• Complete cases submitted to Sales Operations queue within 24 hours

• 1 Year Salesforce experience preferred
• Intermediate to advanced skill with Excel and Google applications (Calendar, Email, Google Docs); familiarity with CRM (Salesforce) and database management systems highly desirable
• Ability to handle multiple tasks at once
• Undergraduate degree in business administration or related discipline and up to two years of administrative experience; or combination of education and work experience
• Strong verbal, written, interpersonal and customer service skills; demonstrated ability to represent the company with internal employees, visitors and vendors
• Self-starter with a pro-active, take charge orientation
• Strong planning and organizational skills with a high attention to detail