Sales Operations Analyst

Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Brief Overview

The Sales Operations Analyst will play a critical role within the Growth Operations Department. Specifically, the Analyst will be responsible for executing day to day operations including but not limited to supporting the quote and contract processes, managing system governance, developing reports, providing business insight and improving overall processes. Additionally, this person will work cross functionally with other teams such as Sales, Commercialization, Legal, Finance and Professional Services to ensure the entire process from lead to cash is adhered to and supports company goals.

To be successful, this person must be highly motivated, team-oriented, proactive, and self-sufficient with the ability to build and leverage strong relationships with internal stakeholders and deliver excellent customer service within a fast-paced, changing environment.

Core Responsibilities

· Support stakeholders with the quoting and contracting process for direct and partner agreements offline or Salesforce CPQ, as appropriate.

· Assist the Sales teams with deal crafting, strategies, and best practices to drive growth, deal velocity, and revenue.

· Review basic contracts and terms to advise the field sales team on appropriate next steps and escalate as needed.

· Proactively support the field sales team on opportunity management (creation, updating, closing).

· Process closed contracts for all Business Units within Salesforce.com

· Support internal lead to cash processes including (but not limited to) renewals, upsell and cross sell to prospects and existing clients.

· Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth.

· Troubleshoot and perform data audits to improve data integrity; investigate and resolve data discrepancies.

· Participate in change management process. Drive communication efforts across relevant stakeholders and drive adoption.

· Monitor and enforce system adoption, data compliance, and oversee governance.

· Maintain and evangelize communication best practices for sales and sales support functions.

· Own and deliver new process updates and projects, including ideation, requirement gathering, build, support, maintenance and success tracking.

· Conduct ad hoc analysis as required.

Qualifications

· Bachelor’s Degree preferred

· 2-3 years’ of progressive relevant experience in a Sales Operations role preferred

· Experience with enterprise SaaS solutions preferred

· Strong analytical ability and able to prioritize multiple projects

· Intermediate knowledge of Salesforce.com CRM and reporting required, knowledge of Salesforce CPQ preferred

· Self-starter with a flexible, adaptable style and the ability to communicate with Sales team and various internal departments.

· Proficient in Excel

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Benefits

• Flexible Personal Time Off (Vacation time)

• 401K match

• Competitive healthcare, dental and vision insurance plans

• Paid Parental Leave (Maternity and Paternity leave)

• Employee Stock Purchase Program

• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program

• Free Subscription to the Calm App

• Tuition Assistance Program

• Pet Insurance

Salaried, Exempt Roles

The typical base salary range for this position is $72,510 - $92,290. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

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