Sales Operations Analyst

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Sales Operations Analyst at Civica

We are seeking a detail-oriented and data-driven Sales Operations Analyst to join our Sales Operations team. In this role, you will be instrumental in optimizing our sales processes, maintaining data integrity across our Salesforce environment and integrated systems whilst enabling our go-to-market (GTM) teams with actionable insights. You’ll work cross-functionally with Sales, Marketing, Finance, and Customer Success to ensure our revenue engine runs smoothly and efficiently.

What you will be doing:

• Maintain and enhance Salesforce data quality across Accounts, Contacts, Opportunities, and Forecasting fields.
• Ensure Civica is accurately reflecting pipeline health, forecast submissions, and deal progression.
• Partner with GTM teams to troubleshoot and resolve data discrepancies between systems.
• Build and maintain dashboards and reports to support pipeline visibility, forecasting accuracy, and sales performance tracking.
• Analyse sales trends, conversion rates, and funnel metrics to identify opportunities for improvement.
• Support the design and implementation of scalable sales processes and workflows.
• Monitor and enforce data hygiene standards across CRM and forecasting tools.
• Conduct regular audits and implement proactive measures to improve data completeness and accuracy.
• Work closely with Sales, Marketing, Customer Success and Finance to align on KPIs, reporting needs, and strategic initiatives.
• Assist in territory planning, quota setting, and compensation modelling as needed.

Requirements:
Why you will do to be successful in this role:

• Strong ability to interpret data, build forecasts, and optimise sales performance using tools like Excel, SQL Server (or any similar database platforms) and BI platforms
• Deep understanding of sales strategy, revenue metrics, and market dynamics.
• Skilled in presenting insights and collaborating with cross-functional teams and senior stakeholders.
• Experience in improving sales processes and leading operational initiatives.
• Ability to think critically, evaluate scenarios, and support data-driven decision-making
• Experience with CPQ, lead routing, or territory management.
• Familiarity with forecasting methodologies and pipeline management best practices.
• Ability to thrive in a fast-paced, high-growth environment.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits:
Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.